Order Processing Specialist

About the role

This role involves processing customer purchase orders for Southeast Asia and Japan, coordinating logistics and customer service, and ensuring compliance with established procedures and internal controls. You will work with sales quotations, SAP systems, and shipping documentation while maintaining strong relationships with internal and external stakeholders.

Key responsibilities

• Process customer purchase orders for Southeast Asia and Japan, ensuring adherence to approved pricing and discount structures in sales quotations within management guidelines
• Verify with the Market Head of Sales to confirm that the correct selling price and approved discounts are accurately reflected in sales quotations and customer purchase orders prior to SAP order processing
• Ensure timely and accurate order processing and invoicing in compliance with established SAP procedures and order processing standards
• Deliver a high standard of customer service by proactively providing advanced shipping notifications and ensuring complete and accurate shipment information and documentation
• Respond promptly and professionally to customer inquiries, providing updates and resolving issues effectively
• Maintain accurate and up-to-date order status in weekly Sales and Orderbook reports with a strong focus on data precision
• Prepare necessary shipping and banking documentation for Letter of Credit negotiations
• Build and maintain strong relationships with internal stakeholders and external stakeholders to facilitate smooth fulfillment operations
• Proactively follow up with Southeast Asia customers regarding outstanding Accounts Receivable
• Regularly review order processing workflows and documentation with manager to identify opportunities for process optimization and efficiency gains

About you

• Minimum Education: Diploma or relevant certifications in Logistics, Supply Chain Management, or a related discipline
• Understands fundamental logistics processes, including shipping method
• Proficient in Microsoft Excel, including basic data analysis and reporting; SAP proficiency is highly preferred
• Demonstrates a strong aptitude for learning and the ability to quickly adapt to new processes and systems
• Possesses strong organizational skills and meticulous attention to detail for managing multiple tasks effectively
• Exhibits excellent communication and interpersonal skills for effective collaboration with diverse stakeholders and professional customer interactions
• Adhere to internal controls and best practices in accordance with group policies