Order Processing Specialist 订单处理专员

该职位来源于猎聘 Job Responsibilities 岗位职责：

• Enter and review customer orders in D365, verifying pricing, technical specifications, and commercial terms against the contract/quotation before confirmation. 在D365中录入并评审客户订单，确认前核对价格、技术规格与商务条款是否与合同/报价一致。
• Track order status end-to-end (entry → production → delivery → invoicing); proactively update sales and customers on progress or delays. 全程跟踪订单状态（录入-生产-交付-开票），主动向销售及客户同步进度或延误情况。
• Liaise daily with production planning, logistics, and finance to resolve order exceptions (stock shortages, delivery delays, invoicing discrepancies); escalate unresolved issues to the Order Processing Manager. 每日与生产计划、物流及财务对接，处理订单异常（缺货、延迟交付、开票差异等）；无法解决的问题及时上报订单处理经理。
• Process order amendments, cancellations, and returns with complete documentation and audit trail in the system. 处理订单变更、取消及退换货，确保系统内记录完整、有据可查。
• Maintain the accuracy and completeness of order and customer master data in D365/CRM. 维护D365/CRM系统中订单及客户主数据的准确性与完整性。
• Support the Order Processing Manager with data inputs for PowerBI dashboards and periodic (weekly/monthly/quarterly) forecast and order reports. 配合订单处理经理提供PowerBI看板数据，支持周/月/季度Forecast及订单相关报表编制。
• Contribute to SOP documentation and participate in continuous improvement initiatives to reduce order cycle time and error rate. 参与SOP文档编写及持续改善项目，助力缩短订单周期、降低差错率。

Job Requirements 岗位要求：

• 2-4 years of experience in order management, customer service, inside sales, or supply chain administration in an industrial B2B environment. 2-4年工业类B2B企业订单管理、客户服务、内部销售或供应链行政相关经验。
• Working knowledge of D365 or equivalent ERP (SAP, Oracle); proficient in Excel. 熟悉D365或同类ERP系统（SAP、Oracle）操作；熟练使用Excel。
• Good written and spoken English, in addition to fluent Mandarin. 中文流利，具备良好的英文读写与口语沟通能力。
• Bachelor's degree or above; business, engineering, or related field preferred. 本科及以上学历，商科、工程类或相关专业优先。
• Detail-oriented with a strong sense of ownership; able to manage multiple priorities under time pressure. 工作细致，责任心强；能够在时间压力下有效管理多重优先事项。
• Clear, professional communication skills for coordinating across sales, production, logistics, and finance. 具备清晰、专业的沟通能力，能够胜任销售、生产、物流及财务间的跨部门协作。