Order Processing Specialist

Fox Valley Tool & Die is seeking a motivated, detail-oriented Order Processing Specialist to join our team. This position plays an important role in managing customer orders from entry through delivery, ensuring accuracy, efficiency, and timely communication throughout the process.

Working closely with Project Managers, Shipping & Receiving, and customers, you’ll help coordinate order information, documentation, and production requirements to keep orders moving smoothly. Your attention to detail and organizational skills directly contribute to our commitment to quality and the exceptional service our customers expect.

The ideal candidate is highly organized, customer-focused, and comfortable managing multiple priorities in a fast-paced manufacturing environment.

About Fox Valley Tool & Die

Founded in 1966, Fox Valley Tool & Die is a family-owned precision manufacturing company whose reputation has been built on quality, precision, and delivering on our commitments. For 60 years, we’ve combined advanced manufacturing technology with the knowledge, skill, and dedication of our employees to produce exceptional work for customers across a variety of industries.

We believe our people are our greatest strength and value teamwork, innovation, and a shared commitment to excellence. We offer the stability of an established company, a collaborative work environment, and opportunities to learn, grow, and build a long-term career.

Key Responsibilities:

• Evaluate all customer offers and ensure accuracy of all forms.
• Work with Project Managers and process customer orders.
• Process customer orders - enter PO’s into ERP software and send correspondence to customers.
• Ensure all paperwork and documents are saved to the sales order in the ERP software.
• Administer correspondence with customers for order processing.
• Creating Routers with Work tickets printed with ERP Software, prints any necessary documentation required.
• Creates Shipping paperwork for out of country shipments.
• Process and compile reports for Project Managers.
• Expedite orders as required.
• Communicate with customers via phone, in person, or by email regarding orders, order status, and order acknowledgements.
• Duties may include – Processing quotes for Project Managers.
• Supports: Project Managers and Shipping and Receiving.
• Backs up co-workers as required.
• Performs other job duties as assigned by managers.
• Maintains a safe and clean work environment, along with providing safety shoes and glasses as required for visitors.
• Supports the company’s quality policy through compliance with the quality management system requirements.
• This position is required to work onsite (not remote).

COMPETENCIES:

• High School Diploma/GED required, Associate/Technical/bachelor’s degree preferred.
• One-year previous experience preferred.
• Basic knowledge of Windows OS and Microsoft Office.
• Thorough knowledge of ERP software.
• Ability to multitask with attention to detail.
• Positive attitude, personable, outgoing, and helpful.
• Strong organizational, interpersonal, written and oral communication skills.
• Standard work hours are Monday – Friday, 7:00am-3:00pm; overtime may be required based on business needs.

Benefits:

• Competitive salary and annual discretionary bonuses.
• $21.00-28.00/ hour, pay is based on experience.
• Comprehensive health, dental, and vision insurance.
• Company paid- Long Term Disability (LTD).
• Company paid - time off and holiday pay.
• Short-Term Disability (STD).
• Life Insurance.
• Retirement savings plan with safe harbor company match.
• Opportunities for professional development and career advancement.

Why Join Fox Valley Tool & Die?

At Fox Valley Tool & Die, you will be part of a dedicated manufacturing team that values accuracy, teamwork, and customer service. We are hiring quickly and are looking for someone ready to make an immediate impact.

Interested candidates are encouraged to apply today.

EOE

FVTD is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard of race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veter

Pay: $21.00 - $28.00 per hour

Education:

• High school or equivalent (Required)

Experience:

• muli-step order processing: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Kaukauna, WI 54130 (Required)

Work Location: In person