Order Processing Specialist

Responsibilities:

• Provide courteous and professional customer service in response to incoming phone calls for spare parts quotes, order placement, repair and warranty service, tracking of orders/shipments, address billing inquiries, etc.
• Manage customer accounts including SMI (Supplier Managed Inventory) programs
• Advise customers on deliveries and investigate shipping issues
• Incumbents are expected to maintain professional courtesy and demeanor in all customer interactions and be able to utilize Baan ERP and other software programs to accomplish job tasks
• Work activities are performed in an office environment with little environmental or physical discomfort Some lifting, bending, stooping, and reaching occasionally is necessary
• Employees may be required to work overtime as well as Weekends and Holiday's as needed

Qualifications:

• Associates Degree or higher in Business Administration or equivalent along with 3 - 5 years experience in customer service and supply chain management that may include parts shipping/receiving administration, materials planning, purchasing, and/or product support by telephone preferably in the semiconductor industry
• Ability to effectively communicate by telephone with customers as well as working knowledge MS Office applications.