Order Processing Specialist/Customer Service

Company Description

Cole & Ashcroft, LP is a leading supplier of consumer packaged retail products based in northwest Houston near Jersey Village. Our brands, such as Basket Accents® and Frillz™, are available at major retailers throughout the US. We offer a competitive salary and provide a benefits package which includes; medical, prescription drug, and dental plans, retirement plan with company match, and holiday and paid time off.

You will have the opportunity to work with a team of dedicated professionals and be part of an well established and growing company. This position will report directly to the Manager of Operations.

Job Description

Qualified Applicant will:

• Have a minimum of 1 to 5 years experience in processing orders, preparing shipping documents and invoicing.
• Have some experience in working with EDI systems and processing EDI orders.
• Be able to professionally respond to and resolve customer inquiries.
• Have been responsible for a variety of administrative or customer service functions in a business to business environment
• Be able to work as a productive team member by actively contributing, following instructions and making suggestions for process improvements.
• Be a self-starter, who can work independently without daily direction, is results and detail oriented, and performs to a high level of accuracy while managing multiple competing demands.
• Have excellent written and verbal communication skills, along with an understanding of proper phone and email etiquette.
• Assist with administration duties as needed, including filing and answering a multi-line phone system.
• Possess the experience and skills required to operate at a proficient level in MS Word, Excel and Outlook.

Experience with Exact Macola or similar integrated accounting system (Great Plains, etc) and working knowledge of Electronic Data Interchage (EDI) transactions is a plus.

Bilingual - English/Spanish a plus.

Standard work hours are 8 am to 5:00 PM. May be required to work extended hours and weekends as needed.

Job Type: Full-time

Pay: $35,000.00 - $38,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person