Order Processing Team Lead

The Order Processing Team Lead is accountable for executing and controlling the order-processing function on a day-to-day basis. You will be a part of our dedicated warehousing and fulfillment team reporting to the Fulfillment Manager.

Below are more formal responsibilities, but these aren’t limited to other responsibilities that may arise:

Core Responsibilities

· Monitor the order queue throughout the day and process orders according to cut-offs and priorities.

· Assign daily order-processing work based on volume and complexity.

· Review orders for missing information and troubleshoot applicable resolutions.

· Coordinate with Fulfillment Manager, support functions and customers on priorities, urgent orders, shortages and fulfillment exceptions.

· Handle order changes, cancellations and special instructions according to SOP.

· Train and cross-train employees on systems, SOPs and customer requirements.

· Perform quality checks and identify recurring processing errors.

· Document and escalate exceptions beyond the Team Lead's authority to the Fulfillment Manager.

· Support the Fulfillment Manager with new customer onboarding through operations workflow validation and testing.

· Adhere to customer and retailer specific compliance guidelines for orders.

What We’re Looking For:

· Proven Experience: 2+ years in warehouse operations, specifically in fast-paced order processing roles within a high-volume environment. Leadership experience will be an asset.

· Attention to Detail: Exceptional attention to detail and ability to maintain accuracy under pressure.

· Safety and Efficiency: Commitment to maintaining high standards of safety and operational efficiency.

· Order Processing Expertise: Demonstrated experience managing high-volume B2C order workflows from release through fulfillment execution.

· Queue Management: Ability to monitor order queues, manage priorities, and consistently meet customer and carrier cut-off times.

· Work Allocation: Confident assigning daily tasks based on order volume, complexity, priorities, and team capacity.

· Problem Solving: Skilled at identifying missing order information, resolving routine issues, and escalating exceptions appropriately.

· Cross-Functional Coordination: Able to collaborate effectively with fulfillment leadership, support teams, and customers on urgent orders, shortages, and exceptions.

· Change Management: Experience handling order changes, cancellations, and special instructions accurately in accordance with established SOPs.

· Training and Coaching: Comfortable training and cross-training employees on systems, procedures, and customer-specific requirements.

· Quality Assurance: Capable of performing quality checks, identifying recurring processing errors, and supporting corrective actions.

· Compliance Knowledge: Understanding of customer- and retailer-specific compliance requirements for orders.

· Customer Onboarding Support: Ability to assist with operational workflow validation, testing, and implementation for new customer accounts.

· Excellent Verbal and Written Communication: Articulates ideas clearly and professionally in both spoken and written form.

· Team Player: Strong communication skills and ability to work effectively in a team environment.

· Physical Stamina: Ability to lift and move heavy objects as needed.

Pay: $22.00-$25.00 per hour

Benefits:

• On-site parking

Work Location: In person