ARKRAY, Inc.

Title: Order Services Support Representative
Summary
Manage end-to-end order operations, including order processing, fulfillment coordination, customer support, and order issue resolution. Serves as a key point of contact for customers, account representatives, and internal teams, ensuring timely and accurate order execution. This role requires strong attention to detail, independent decision-making, and effective communication while maintaining high standards of customer service and operational accuracy.
Duties and Responsibilities
<ul>
<li>End‑to‑end order operations, including order processing, fulfillment coordination and customer order support.</li>
<li>Own daily execution, workload balancing, and performance management using our ERP system.</li>
<li>Works well under pressure and works independently without the assistance of a team.</li>
<li>Serve as a point of contact for complex or high‑priority order issues, driving timely resolution and root cause corrective actions.</li>
<li>Takes incoming calls from account representatives and assists them in sales support activities such as order processing, samples, and literature.</li>
<li>Partner with Sales, Customer Service, Logistics, Warehousing, and other Supply Chain teams to ensure seamless order execution and issue resolution.</li>
<li>Takes incoming calls from pharmacies, nursing homes, and distributors regarding products, pricing inquiries, deliveries and statuses.</li>
<li>Monitors order services email for daily tasks from customers, distributors and all internal departments.</li>
<li>Processes purchase orders received from distributors, pharmacies, account managers, internal employees and customers via e-mail and EDI in a timely manner.</li>
<li>Provides e-mailed confirmations for every order placement and communicates this to all customers.</li>
<li>Is consistent with following up on purchase orders, inquiries, account information, from customers, contracts, sales managers and all internal ARKRAY departments.</li>
<li>Handles order processing and other duties related to the servicing of accounts and customers.</li>
<li>Maintains the highest possible standards of customer service and takes extra steps necessary to find solutions and resolutions for customers and account representatives.</li>
<li>Strives to maintain an error rate of less than1% in all work done.</li>
<li>Maintains detailed notes regarding accounts, back orders and all special needs or requests.</li>
<li>Assists in processing customer returns or credits for damage, shortages and short-dated products.</li>
<li>Processes orders, returns or replacements for Technical Support.</li>
<li>Provides customers and account managers with tracking numbers and confirmations for their orders consistently.</li>
</ul>
Knowledge and Skills
<ul>
<li>1 to 2 years of customer service experience</li>
<li>Strong understanding of order management processes, logistics coordination, and customer support operations.</li>
<li>35 WPM typing skills</li>
<li>Ability to learn our server-based software and PC packages (Word, Excel, etc.)</li>
<li>Efficient in ERP systems</li>
<li>Ability to maintain a positive attitude</li>
<li>High School Diploma or equivalent</li>
</ul>

Order Processor

Order Processor

This job is no longer available

Talents

Recruiters

About