Order Processor (Davao)

ORDER PROCESSOR (Davao)

Be the link between customer orders and successful deliveries!

Are you organized, detail-oriented, and good at keeping things moving?

Do you enjoy working with orders, coordinating with different teams, and making sure customer requirements are met on time?

We’re looking for an ORDER PROCESSOR to join our Davao team!

As an Order Processor, you’ll be responsible for ensuring that customer orders are accurately processed, properly scheduled, and smoothly coordinated with Warehouse and Transportation Operations. You’ll help make sure that every order moves from the system to the customer with accuracy, speed, and excellent service.

WHAT YOU'LL DO

Process Customer Orders

• Receive, validate, and process customer orders accurately and within established Service Level Agreements (SLAs).
• Check order details, product availability, delivery schedules, quantities, and customer-specific requirements.
• Ensure orders are complete and ready for fulfillment.
• Maintain accurate customer and order information in company systems.
• Coordinate with Sales, Customer Service, Warehouse, and Operations to ensure orders are fulfilled on time.

Coordinate Delivery & Dispatch

• Coordinate order schedules with Warehouse and Transportation teams.
• Assist in scheduling deliveries based on customer requirements and operational capacity.
• Coordinate with drivers and transport providers regarding delivery schedules and dispatch requirements.
• Help ensure that orders are properly prepared and released for delivery.
• Monitor delivery schedules and immediately flag potential delays or issues.

Monitor Orders from Processing to Delivery

• Track order status and shipment progress.
• Monitor whether orders are processed, dispatched, and delivered according to schedule.
• Follow up on delayed, incomplete, or problematic orders.
• Coordinate with relevant teams to resolve order and delivery concerns quickly.
• Keep customers and internal stakeholders updated when there are changes affecting delivery.

Reports & Documentation:

Prepare and maintain accurate reports such as:

• Customer Order Reports
• Order Fulfillment Reports
• Dispatch and Delivery Schedules
• Delivery Performance Reports
• Service Level Reports
• Order Exception Reports

Maintain complete and accurate records of order processing and delivery coordination activities.

Identify & Solve Problems

• Investigate order discrepancies, scheduling conflicts, and delivery issues.
• Coordinate with the appropriate teams to resolve concerns.
• Monitor system alerts and ensure issues are acted upon promptly.
• Identify recurring problems and recommend ways to improve the order processing workflow.

Help Improve the Process

• Support initiatives that improve order accuracy, processing speed, delivery performance, and customer satisfaction.
• Look for ways to make order processing simpler, faster, and more efficient.
• Follow company SOPs, customer requirements, and logistics standards.

WE'RE LOOKING FOR SOMEONE WHO IS...

✔ Detail-oriented – You make sure every order detail is correct.

✔ Organized – You can manage multiple orders and priorities without losing track.

✔ Analytical – You can identify discrepancies and understand what needs to be done.

✔ Fast and responsive – You know that in logistics, delays can have a domino effect.

✔ A good communicator – You can coordinate effectively with customers, warehouse teams, drivers, and transport providers.

✔ Customer-focused – You understand that every order represents a customer commitment.

✔ A problem solver – When something goes wrong, you focus on finding a solution.

✔ Team-oriented – You work well in a fast-paced, collaborative environment.

QUALIFICATIONS:

Education

• Bachelor's Degree in Business Administration, Logistics, Supply Chain Management, Industrial Engineering, or a related field.

Experience

• At least 1 year of relevant experience in:

  • Order Processing
  • Logistics Operations
  • Dispatch Operations
  • Transportation Coordination
  • Customer Service

• Experience in logistics, distribution, warehousing, or 3PL is an advantage.

Technical Skills

• Order Management and Processing
• Logistics and Transportation Operations
• Dispatch Coordination
• Customer Service
• Operational Reporting
• Data Analysis
• Microsoft Excel – Intermediate to Advanced
• Microsoft Word and PowerPoint
• ERP, WMS, or TMS experience is an advantage

READY TO KEEP ORDERS MOVING?

If you're someone who loves organization, coordination, problem-solving, and getting things done, this could be the role for you!

Join our team and help turn customer orders into successful deliveries!

📩 Apply now and be part of our KLPI Davao Operations Team!