Order Resolution Specialist

JOB SUMMARY

Radwell International is seeking a dedicated and detail-oriented Surplus Resolution Coordinator to support the surplus purchasing organization by resolving purchase order issues, supporting procurement operations, and collaborating with vendors and internal departments to ensure timely processing of purchased products. This role is responsible for monitoring surplus procurement activities, resolving discrepancies, supporting customer and vendor communication, and helping achieve company sales and revenue goals in a fast-paced office environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support all surplus procurement buying processes and monitor orders for timely processing

• Resolve purchase order discrepancies including:

• Price variances

• Part number inconsistencies

• Product condition issues

• Support surplus purchasing efforts and procurement operations

• Assist with customer and vendor expedites

• Respond to inquiries regarding purchases through phone, email, and internal systems

• Work closely with the expediting group to resolve purchasing delivery issues

• Complete specifically assigned daily tasks related to payments

• Maintain accurate records of procurement transactions within internal systems

• Serve as liaison between purchasing, vendors, receiving, accounting, and internal stakeholders

• Negotiate with vendors regarding discrepancies and order issues

• Coordinate with receiving department to verify incoming shipments

• Work with accounting to ensure proper payment processing

• Track purchase order resolution metrics and report on trends

• Support continuous improvement of procurement processes

• Ensure timely advertising of purchased products

• Adhere to company safety requirements and workplace policies

May be modified from time to time. Other duties, tasks, and work may be assigned.

SUPERVISORY RESPONSIBILITIES

Not applicable. This position has no direct reports.

QUALIFICATIONS

• One to Three years related experience in procurement or purchasing
• Prior alternative marketing experience preferred
• Experience with surplus materials or equipment sourcing
• Experience negotiating pricing and terms with suppliers
• Experience in purchase order management
• Experience resolving order discrepancies
• Experience with vendor communication and follow-up
• Experience working in a fast-paced office environment
• Experience with tracking systems and inventory management

KNOWLEDGE & SKILLS REQUIRED

• Proficiency in Microsoft Word, Outlook, and Internet applications
• Strong computer proficiency with ability to learn new software quickly
• Procurement software knowledge
• Inventory management knowledge
• Purchase order processing knowledge
• Vendor relationship management skills
• Discrepancy resolution skills
• Strong problem resolution and analytical skills
• Organizational skills
• Strong attention to detail
• Excellent written and verbal communication skills
• Time management and multitasking abilities
• Ability to work in a fast-paced environment
• Team collaboration skills
• Negotiation skills

EDUCATION & EXPERIENCE

• High School Diploma or Equivalent required
• One to Three years of related procurement or purchasing experience required
• Experience with surplus inventory, sourcing, and procurement operations preferred
• Experience in vendor negotiations and purchase order resolution preferred
• Experience using procurement systems, inventory tracking systems, and office software preferred

SALARY RANGE INFORMATION:

• The range displayed on each job posting reflects the targeted base salary for the position. Within the range, individual pay is determined by work location and additional factors, including job related-skills, experience, and relevant education or training.

SALARY RANGE: $19-27/hr

PHYSICAL DEMANDS

This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse)