Order Service Coordinator

Role purpose: Execute a high volume of standardized builder and multifamily orders accurately and on time, maintaining reliable records and coordinating routine delivery and installation readiness from accepted handoff through operational closeout.

Primary Accountabilities

• Own accurate, timely processing of an assigned portfolio of standardized orders and approved changes.
• Maintain complete order records and schedule visibility across active units or homes.
• Coordinate routine readiness and handoffs among Sales, Purchasing, Warehouse, Dispatch, Installation, and the customer or builder contact.
• Resolve routine discrepancies within established procedures and promptly escalate exceptions outside authority.
• Provide responsive, accurate status communication and protect commitments made to internal and external partners.

Measures of Success

• Order-entry and change accuracy.
• Processing timeliness and open-order aging.
• Completeness of documentation and schedule updates.
• On-time readiness for confirmed delivery and installation dates.
• Response and follow-up reliability; avoidable rework or preventable escalations.

Minimum Qualifications

• High school diploma or equivalent.
• One or more years of customer service, order entry, administrative support, data entry, or related experience preferred.
• Ability to manage repetitive, detailed work accurately in a high-volume environment.
• Working proficiency with Outlook, Excel, Word, shared files, and the ability to learn company order-management and builder-portal systems.
• Ability to read purchase orders, schedules, contracts, and standard builder documentation.

Working Conditions

Office-based work involving frequent use of a computer, phone, electronic records, manuals, and binders; sustained attention to detail; and extended periods of sitting. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions.

What we offer:

• Medical, Dental & Vision Benefits
• Company-Paid Holidays
• 401(k) Retirement Plan
• ️ Employee Discounts
• Fun Employee Events & Activities
• Supportive, Team-Focused Culture
• Growth & Development Opportunities
• …and more!

Monday to Friday 8-4 or 9-5