Order/Data Entry Representative - CSR

We are seeking a detail-oriented Order/Data Entry Representative to join our team. In this role, you will be responsible for accurately entering and processing customer orders into the NetSuite ERP system while ensuring order accuracy, maintaining customer records, and supporting order-related inquiries. The ideal candidate has experience with e-commerce and B2B order processing, strong data entry skills, and excellent attention to detail.

Key Responsibilities

• Accurately enter and process customer orders in NetSuite ERP.
• Verify model numbers, product details, quantities, and pricing information for order accuracy.
• Monitor and manage open customer orders, ensuring timely updates and follow-through.
• Respond to customer requests and order-related inquiries professionally.
• Use basic math skills to adjust pricing based on quantities and customer requirements.
• Develop and maintain a working knowledge of products, part numbers, and product features.
• Ensure a high level of accuracy and data integrity across all order transactions.
• Collaborate effectively with team members and provide excellent customer service.
• Perform additional administrative and order management tasks as assigned.

Qualifications Required:

• Previous experience in order entry, data entry, or customer order processing.
• Experience with e-commerce order management.
• Strong typing skills with a minimum of 40 WPM and high accuracy.
• Excellent attention to detail and organizational skills.
• Comfortable working with numbers, decimals, and pricing calculations.
• Strong written and verbal communication skills.

Preferred:

• Experience with B2B order entry processes.
• Familiarity with NetSuite ERP.
• Experience working with EDI platforms, preferably SPS Commerce.
• Experience handling high-volume order processing environments.

Skills & Competencies

• Data Entry Accuracy
• Order Processing
• NetSuite ERP
• EDI/SPS Commerce
• Customer Service
• Time Management
• Organizational Skills
• Attention to Detail
• Problem Solving
• Microsoft Office Suite

Benefits:

• Free parking
• On-site parking
• Paid training
• Promotion to permanent employee

Work Location: In person