Ordertaker

We are looking for a passionate Ordertaker to join our team at Rosewood Schloss Fuschl. You will be providing exceptional, personalized service by accurately taking and processing guest orders for in-room dining. This role ensures that all requests are handled promptly and professionally.

Key expectations:

• Answer all incoming calls promptly and courteously, maintaining a calm and clear tone
• Demonstrate anticipatory service by suggesting menu items and accommodating special requests
• Personalize interactions by addressing guests by name and confirming preference
• Accurately record and process food and beverage orders in the POS system
• Communicate special dietary requirements and preferences to the kitchen team
• Maintain knowledge of the full menu, wine list, and hotel offerings to assist guests effectively

Profile:

• Previous experience in a comparable role within a luxury hotel or restaurant environment
• Passion for delivering exceptional guest experiences
• Ability to work under pressure in a fast-paced environment
• Strong team spirit and positive, professional attitude

Benefits:

• 25 days of paid annual leave, plus paid public holidays
• An extra day off to celebrate your birthday
• Comfortable Associate Accommodation
• Complimentary meals in our associate dining restaurant
• Public transportation ticket provided
• Exciting career development and growth opportunities
• Special Friends & Family rates at Rosewood Hotels & Resorts globally