Organisational Development Officer

To support the development and continuous improvement of organisational systems, policies, procedures and operational processes by coordinating organisational development initiatives, developing and standardising SOPs, guidelines, forms and documentation, supporting digitalisation and process improvement, and facilitating effective coordination across HQ, Chapters, and Branches to strengthen organisational efficiency, consistency, accountability, and governance.

Key Role and responsibilities

The Organisational Development Officer role involves:

1. Organisational Development & Process Improvement:

· Support the planning, implementation and monitoring of organisational development initiatives across MRC.

· Review existing organisational processes, workflows and practices to identify gaps, inefficiencies and areas for improvement.

· Assist in developing and implementing process improvement initiatives to enhance organisational efficiency, consistency and effectiveness.

· Conduct process mapping and document current and proposed workflows.

· Support the standardisation of operational processes across HQ, Chapters and Branches.

· Monitor the implementation and effectiveness of approved organisational improvement initiatives.

· Maintain a database or tracker of organisational development initiatives, action items and improvement projects.

2. Policy, SOP & Guideline Development:

· Assist in developing, reviewing, updating and standardising policies, SOPs, guidelines, handbooks, forms and templates.

· Coordinate consultations with relevant departments, Chapters, and Branches during the development or review of organisational documents.

· Ensure organisational documents are aligned with approved policies, governance requirements and organisational standards.

· Maintain proper version control and records of approved policies, SOPs, guidelines and related documents.

· Monitor the implementation of approved SOPs and guidelines and identify areas requiring clarification or improvement.

· Support the dissemination and communication of new or revised organisational policies and procedures.

3. Organisational Systems & Digitalisation:

· Support the review, development and improvement of organisational systems and digital processes.

· Coordinate with relevant departments and system users to identify system requirements and operational gaps.

· Assist in the implementation, testing and improvement of digital platforms and organisational management systems.

· Document system workflows, procedures and user requirements.

· Support user acceptance testing, data verification and implementation of system enhancements.

· Develop and maintain user guides, process flowcharts and other supporting documentation.

· Identify opportunities to reduce manual processes and improve operational efficiency through digitalisation.

4. Organisational Systems & Digitalisation:

· Support the preparation and coordination of documents for management, committees, National Council, Governing Board and other relevant governance bodies.

· Assist in preparing proposals, briefing papers, reports, presentations, memoranda and other organisational documents.

· Maintain proper records of organisational decisions, approvals and follow-up actions.

· Monitor action items arising from meetings, committees and organisational initiatives.

· Ensure relevant organisational documentation is properly maintained, accessible and up to date.

· Support compliance with established governance, approval and documentation procedures.

5. Continuous Improvement & Quality Assurance:

· Monitor adherence to approved organisational processes and standards.

· Identify recurring operational issues and recommend areas for improvement.

· Support internal reviews, process assessments and organisational audits where required.

· Maintain a continuous improvement log and track corrective or improvement actions.

· Assist in developing mechanisms to measure the effectiveness of OD initiatives.

· Document lessons learned and good practices for organisational knowledge sharing.

6. General Administration:

· Prepare official correspondence, memoranda, reports, minutes, presentations and other documents as required.

· Maintain proper electronic and physical filing systems for OD records.

· Manage assigned tasks and deadlines in accordance with agreed work plans.

· Provide administrative and coordination support for OD meetings, workshops, projects and events.

Perform other duties and responsibilities assigned by the Manager, Organisational Development or relevant supervisor.

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Additional leave
• Flexible schedule
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Application Question(s):

• age?
• expected salary?
• available to join/ notice?

Work Location: In person