TalentClub

Executive - BRM
Job Location: Lower Parel
1 year of ORM experience
Shifts: Rotational Shifts – including night shifts (5 days working)
Week Off: Rotational (any 2 days in the week, could be split or consecutive)
About the role:
We are looking for a self-motivated and result oriented creative professional to join us as a Executive - Brand Reputation Management
Responsibilities: (Including, not restricted to)
<ul>
<li>Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner.
</li>
<li>Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites.
</li>
<li>Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement.
</li>
<li>Monitor and respond to social reviews and engagement.
</li>
<li>Maintain listings on search engines, online directories, and ratings/review sites.
</li>
<li>Facilitate online company and physician reviews and endorsements.
</li>
<li>Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner.
</li>
<li>Track, analyze, and report online reputation results.
</li>
<li>Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams.
</li>
<li>Identify opportunities to optimize online reputation management on various review sites
</li>
<li>Manage and solicit reviews.
</li>
<li>Prepare clear, concise and professionally written public responses to customer feedback left on
</li>
</ul>
social media and review websites.
<ul>
<li>Monitoring and adjusting to industry trends, changes within the social media landscape,</li>
</ul>
reviewing and reporting on effectiveness of social media tactics and campaigns with social
listening tools.
<ul>
<li>Generate and meet timelines for agreed reports</li>
</ul>
Ideal Candidate Profile:
<ul>
<li>Graduation is a must
</li>
<li>Excellent communication skills
</li>
<li>Strong passion for social media
</li>
<li>Familiarity with various social media platforms and their features
</li>
<li>Self-motivated and eager to learn about social media trends and technologies
</li>
</ul>

ORM Executive

ORM Executive

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