ORM intern

JD Intern ORM
Designation: Intern - ORM Department: Grievance ManagementReporting to: Deputy Manager Qualification: Graduation (Any) Experience: Fresher
Job Summary:

The Intern - ORM will be responsible for managing customer interactions, handling grievances, and ensuring customer satisfaction through effective communication. The role involves responding to customer queries, addressing concerns, and maintaining grievance reports.

Roles & Responsibilities:

• Customer Support & Feedback Management

Make and receive calls from potential and existing customers.
Assist customers with their concerns and inquiries.
Convince customers to change negative feedback to positive.

• Grievance Handling & Resolution

Identify the root cause of customer grievances and escalate to the concerned team.
Follow up on escalated grievances to ensure timely resolution.

• Relationship Management

Build and maintain positive relationships with customers and internal teams.
Ensure a high level of customer satisfaction through effective interaction.

• Online Reputation Management (ORM)

Monitor and respond to customer reviews on social media and online platforms.
Maintain records of online feedback and escalate critical issues.

• Reporting & Documentation

Generate and maintain daily, weekly, and monthly grievance reports.
Ensure accurate documentation of all customer interactions.

Skills & Qualifications:
Educational Qualification:

• Any graduate (Female candidates only)

Languages Known:

• English, Hindi, Kannada, Tamil, Telugu

Technical Skills:

• Proficiency in Excel (Mandatory)
• Strong knowledge of Social Media Platforms
• Grievance Handling & Resolution
• Reporting & Documentation

Non-Technical Skills:

• Excellent Communication Skills
• Customer-oriented Approach
• Strong Convincing Skills
• Adaptive & Quick Learner