Orthodontic Coordinator

Job Summary

We are seeking a dedicated and personable Orthodontic Coordinator to join our team. This role is vital in ensuring a smooth and efficient patient experience, managing daily administrative tasks, and supporting the clinical team. The ideal candidate will excel in customer service, have a solid understanding of medical scheduling, and possess knowledge of health insurance processes. This position offers an engaging environment where your organizational skills and friendly demeanor will contribute to our patients' orthodontic journey.

Duties

• Greet patients and visitors warmly, creating a welcoming atmosphere.
• Schedule appointments efficiently, coordinating with patients and clinical staff to optimize the schedule.
• Answer phones and emails promptly, providing excellent customer service and addressing patient inquiries.
• Manage health insurance billing, verifying coverage, submitting claims, and following up on reimbursements.
• Assist with marketing efforts and community involvement initiatives to promote the practice.
• Support daily administrative operations including updating patient records and maintaining appointment calendars.
• Collaborate with the orthodontic team to ensure patient needs are met throughout their treatment process.

Requirements

• Proven experience in customer service within a healthcare or dental setting preferred.
• Strong organizational skills with the ability to manage multiple schedules and tasks effectively.
• Knowledge of medical scheduling systems and procedures.
• Familiarity with health insurance policies, billing processes, and claim submissions.
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Ability to work well within a team environment and handle sensitive patient information confidentially.
• Detail-oriented with strong problem-solving abilities to address patient concerns efficiently.

This position is an excellent opportunity for individuals passionate about providing exceptional patient care in a supportive orthodontic practice environment.

Pay: $22.50 - $25.00 per hour

Expected hours: 32.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid sick time
• Paid time off
• Paid training
• Uniform allowance

Work Location: In person