Orthodontic office receptionist

Job Overview

Join our dynamic orthodontic practice as an Orthodontic Office Receptionist and become the welcoming face of our team! In this vital role, you will manage front desk operations, coordinate patient appointments, and ensure seamless communication between patients and clinical staff. Your energetic approach and exceptional organizational skills will help create a positive experience for every patient while supporting the efficient functioning of our office. This paid position offers an exciting opportunity to be part of a passionate healthcare environment dedicated to transforming smiles and boosting confidence.

Responsibilities

• Greet patients warmly upon arrival, ensuring a friendly and professional first impression
• Schedule, confirm, and reschedule patient appointments using EMR (Electronic Medical Records) systems such as Epic, Meditech, or Athenahealth
• Manage patient check-in and check-out processes with accuracy and efficiency
• Verify insurance coverage, process payments, and handle medical billing including CPT coding, ICD-9/10 coding, and Medicare claims
• Maintain accurate medical records and documentation review in compliance with HIPAA and clinical confidentiality policies
• Answer multi-line phone systems with professionalism, providing excellent customer service and clear communication
• Assist with administrative tasks such as data entry, filing, and managing electronic health records (EHR systems) like eClinicalWorks or other clinic management software

Skills

• Proven experience in medical office administration or front desk support within a clinical setting
• Strong knowledge of health insurance procedures, medical billing, coding (CPT, ICD-9/10), and documentation review
• Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
• Excellent computer skills including Microsoft Office Suite (Word, Excel) and 10-key typing proficiency
• Exceptional phone etiquette with the ability to communicate clearly and professionally in a bilingual environment if applicable
• Ability to handle sensitive health information with discretion in accordance with HIPAA regulations
• Strong organizational skills with attention to detail for appointment scheduling and record management

Join us in delivering outstanding patient care by providing efficient administrative support! Your enthusiasm, technical expertise, and commitment to excellence will help ensure our patients receive the highest quality service from their first visit to their final smile.

Pay: $20.00 - $22.00 per hour

Expected hours: 18.0 – 20.0 per week

Work Location: In person