Orthodontic Scheduling Coordinator

Primary Accountabilities:

The Scheduling Coordinator position is responsible for greeting and assisting patients in the checking in and out process, answering phones, scheduling patients and send/receiving emails to and from patients/responsible parties and other providers.

Major Duties:

• Work with Office Manager to create schedule for all locations and doctors.
• Maintain correspondence between our office and other providers, and patients.
• Answers phones, takes messages, makes and cancels appointments, routes calls to appropriate staff.
• Gathers all pertinent information from patient and clinic to ensure accuracy in scheduling process.
• Prepares patient charts including forms (HIPAA and health history) and information from referring providers.
• Checks in patients, verifies address, phone number, insurance information.
• Assist scheduling patient office follow up for appointments and outpatient procedures.
• Traveling to other offices to assist with front desk tasks.
• Assist clinic in calls to parents regarding oral hygiene concerns and updates on appointments.
• Maintain HIPAA/patient confidentiality requirements.
• Adhere to OSHA/infection control procedures.

Required Qualifications:

• High school graduation or GED.
• Minimum one year clerical experience preferred.
• Excellent inter-personal skills with a proven ability to effectively work with doctors, patients and other employees.
• Must possess ability to define problems, analyze root causes, collect data, establish facts and draw valid conclusions.
• Ability to understand and interpret an extensive variety of technical instructions in narrative, mathematical or diagrammatic form.
• Excellent teamwork.
• Ability to multi-task.

Physical Demands:

• While performing the duties of this job the employee is regularly required to talk and hear.
• Is frequently required to stand, walk, sit, bend and stoop and use hands and fingers to grasp and feel.
• Is required to lift up to 25 pounds occasionally, 10 pounds frequently.
• Vision requirements include: peripheral vision, depth perception and the ability to focus.

Job Type: Full-time

Expected hours: 32.0 – 38.0 per week

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Experience:

• Customer service: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: In person