Orthodontic Treatment Coordinator

About the role

Auckland City Orthodontics is seeking a dedicated and patient-focused Orthodontic Treatment Coordinator to join our team in the Auckland CBD. This is a part-time position that plays a crucial role in ensuring our patients receive exceptional care and support throughout their orthodontic treatment journey. As Treatment Coordinator, you will be the vital link between our clinical team and patients, managing treatment plans, coordinating appointments, and ensuring seamless communication. This role is essential to maintaining our high standards of patient care and the smooth operation of our orthodontic practice.

Key responsibilities

• Schedule and manage patient appointments, ensuring optimal clinic flow and minimal waiting times
• Greet patients upon arrival and maintain a welcoming, professional clinical environment
• Assist patients in understanding their treatment plans, including timelines and financial arrangements
• Process and manage patient records, ensuring all documentation is accurate and up to date
• Handle patient enquiries and concerns with empathy and professionalism, resolving issues promptly
• Coordinate treatment schedules with the clinical team to ensure efficient case management
• Provide pre- and post-treatment instructions to patients, reinforcing best practices for oral care
• Manage treatment fees and payment plans
• Maintain knowledge of appointment schedules and proactively communicate any changes to patients
• Support clinical staff with chairside assistance as required
• Ensure compliance with health and safety regulations and practice protocols

What we're looking for

• Previous experience as a treatment coordinator, reception coordinator, or similar patient-facing role within a dental or healthcare setting
• Strong organisational and multitasking abilities with the capacity to manage multiple patients and appointments simultaneously
• Excellent communication skills, both written and verbal, with the ability to explain complex treatment information in accessible terms
• Proficiency in dental practice management software and general IT skills
• A genuine passion for delivering outstanding patient care and creating positive patient experiences
• Professional demeanour with a calm and empathetic approach to patient interactions
• Ability to work effectively as part of a clinical team and support colleagues
• Attention to detail and accuracy in maintaining patient records and documentation
• Flexibility and adaptability to manage changing priorities within a busy practice environment
• New Zealand registration or eligibility to work in New Zealand
• Desirable: Certification in dental assisting or orthodontic specialist qualifications

What we offer

At Auckland City Orthodontics, we are committed to fostering a supportive and rewarding work environment. We offer competitive remuneration, professional development opportunities, and the chance to work with a passionate team dedicated to advancing patient care. Our part-time arrangement provides flexibility to balance work and personal commitments. We invest in the training and wellbeing of our staff, creating an inclusive workplace where you can grow your skills and career within orthodontics. We are an equal opportunities employer and welcome applications from all qualified candidates.

About us

Auckland City Orthodontics is a leading orthodontic practice located in the heart of Auckland CBD. We are dedicated to providing exceptional orthodontic treatment and care to our patients, utilising the latest clinical techniques and technology. Our practice is built on values of professionalism, integrity, and patient-centred care. We pride ourselves on creating a welcoming environment where patients feel confident and supported throughout their treatment journey. Our experienced clinical team is committed to achieving outstanding results and maintaining the highest standards of practice excellence.

Apply now

If you are an enthusiastic and patient-focused professional seeking a rewarding role in orthodontics, we would love to hear from you. Please submit your application including your CV and a cover letter outlining your relevant experience and why you would be an excellent fit for the Auckland City Orthodontics team.