OSS System Integration & Operation Engineer - MRO AMS

• Responsible for Operations Support System (OSS)

  • HLD / LLD design (including use case design), user/resource/requirement data collection (requirement gathering),
  • Configuration/customization/deployment of system (such as configure the GUI & develop script for enrichment/correlation, auto TT creation, auto diagnosis, auto TT closure, reporting, TT page, process design/orchestration; rule analysis / design / configuration, custom APP design / layout / development, etc),
  • User Acceptance Testing (UAT),
  • Trial run, and
  • System maintenance.

• Be responsible for one or more of the OSS modules, such as Fault Management (FM), Performance Management (PM), ServiceDesk Management (SDM), Workforce Management (WFM), Reporting system, Predictive system, etc.

• Support customer for OSS system minor customization/development & fault troubleshooting, as well as performing software update/upgrade during maintenance period.

• Understand the SOW of contract and customer requirement, output or be involved to output OSS technical solution, project delivery plan, control and monitor project implementation.

• Support OSS sales team, and be responsible for reviewing the technical proposal and requirements;

Job Requirement:

• Bachelor degree or above in Computer Science, Software/Computer Engineering or Telecommunication Engineering, with more than 2 years of OSS experience in ICT industry.
• Familiar with frontend application programming and backend application development skills (e.g. HTML, Javascript, Python & Ruby).
• Familiar with database principle, with basic data modeling capability.
• Familiar with integration protocol (e.g. CORBA, SNMP, SOAP/REST, etc).
• With knowledge of Operating System, Database, & High Availability (HA)/Disaster Recovery (DR) Solution.
• Understand basic knowledge of Operations and Maintenance (Field Operation, NOC, Operation process).
• Be good at communication in external and internal, and good at finding and solving problems.
• With good English verbal and written ability.
• With good Mandarin verbal and written ability will be a plus.
• Familiar with industry standards including eTOM and ITIL will be a plus.
• Have NOC or operations automation analysis, design and implementation experience will be a plus.
• Fresh graduates are encouraged to apply.
• Contract position available.