OSS Systems Engineer

About the role

Own and manage OSS applications, ensuring high availability and operational stability. Provide L2 technical support and act as the escalation point for complex issues.

Key responsibilities

• Own and manage OSS applications, ensuring high availability and operational stability
• Provide L2 technical support and act as the escalation point for complex issues
• Lead troubleshooting, root cause analysis (RCA), and permanent resolution of incidents
• Ensure compliance with SLAs, operational KPIs, and service commitments
• Support major incident management and service restoration activities
• Plan and execute upgrades, patching, migrations, and decommissioning activities
• Perform proactive health checks, capacity reviews, and performance optimization
• Develop and maintain operational procedures, knowledge articles, and technical documentation
• Drive automation and process improvement initiatives to reduce operational effort
• Mentor L1/L2 engineers and provide technical guidance to support teams

About you

• Strong OSS/NMS platform knowledge (Ericsson, Nokia, Huawei, Cisco)
• Linux/Unix servers management skills
• VMware, virtualization, and infrastructure knowledge
• SQL and database administration
• Scripting and automation experience (Shell/Python preferred)
• ITIL Incident, Problem, Change, and Service Management knowledge
• Excellent stakeholder management and communication skills
• Available for on call support in case of issues and emergency support and planned changes for the applications managing