OTC B2B Collections

Role Overview

We are looking for an experienced OTC B2B Collections professional to manage customer receivables, improve collection efficiency, reduce outstanding balances, and support effective Order-to-Cash operations.

The ideal candidate should have a minimum of 3 years of documented experience in OTC B2B Collections, strong customer communication skills, and experience handling overdue accounts, payment discrepancies, and collection activities.

Key Responsibilities

• Manage B2B collections activities within the Order-to-Cash (OTC) process.
• Analyze collection and accounts receivable data to identify trends and improve collection efficiency.
• Monitor outstanding and delinquent accounts and take timely action to minimize overdue balances.
• Follow up with customers regarding outstanding invoices and payments.
• Investigate and resolve payment discrepancies, invoice-related issues, and collection disputes.
• Negotiate payment commitments and arrangements with customers professionally and empathetically.
• Maintain accurate records of collection activities, customer commitments, and payment status.
• Follow established collection policies, procedures, internal controls, and compliance requirements.
• Collaborate with internal teams such as Billing, Cash Application, Credit, Sales, and other OTC functions to resolve customer issues.
• Identify opportunities to streamline collection workflows and improve overall operational effectiveness.
• Support collection analytics and reporting related to outstanding receivables and delinquent accounts.

Required Skills & Experience

• Minimum 3 years of documented experience in OTC B2B Collections is mandatory.
• Strong understanding of Order-to-Cash (O2C) and Accounts Receivable processes.
• Experience in B2B customer collections and receivables management.
• Knowledge of aging, overdue invoices, delinquency management, and payment follow-ups.
• Strong customer service and communication skills.
• Ability to resolve payment discrepancies and collection-related disputes.
• Understanding of Credit Risk Management and Collections Analytics is preferred.
• Excellent written and verbal English communication skills (C2 proficiency).
• Ability to work effectively with internal and external stakeholders.
• Willingness to work in a US shift environment.

Educational Qualification

Bachelor's degree in any relevant discipline. Graduates from BBA, Communication, Hospitality Management, Information Technology, Marketing, Finance, Accounting, or related fields may be considered.

Job Details

• Role: OTC B2B Collections
• Experience: Minimum 3 years
• Location: Noida
• Work Mode: Work from Office
• Shift: US Shift
• Employment Type: Full-time
• Language: English Proficient (C2)
• Client-facing: No
• Travel: No

Key Skills

OTC | B2B Collections | Order to Cash | O2C | Accounts Receivable | Collections Management | Credit & Collections | Collections Analytics | Credit Risk Management | Customer Service | Dispute Resolution | Payment Follow-up