OTC Cash Application Specialist

About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Role Summary:

The OTC Cash Application Specialist is responsible for all aspects of cash application and cash matching activities, including allocation of customer payments, matching cash and credits based on remittance information, account reconciliation, and relationship management with banks and internal stakeholders. The role supports financial accuracy, operational efficiency, and customer satisfaction through timely and accurate processing of cash transactions.

Functional / Technical Competencies:

• Strong Cash Application and Payment Allocation experience
• Excellent verbal and written English communication
• Strong analytical and problem-solving skills
• Customer-focused mindset
• Attention to detail and accuracy
• Ability to work independently and collaboratively
• Adaptability to changing business priorities
• Proficiency in Microsoft Excel, Word, and Outlook
• Knowledge of Accounting and Finance principles
• Strong stakeholder management skiils

Key Responsibilities:

• Process and allocate customer payments including lockboxes, wire transfers, ACH payments, and credit card transactions.
• Perform cash matching and allocation based on remittance advice.
• Manage customer account reconciliations and payment investigations.
• Maintain and reconcile cash suspense accounts.
• Coordinate with banks regarding payment identification and issues.
• Resolve payment allocation inquiries through research and reconciliation.
• Support intercompany payment transfers and adjustments.
• Participate in month-end closing and reporting activities.
• Ensure compliance with SOX controls and internal policies.
• Identify and support continuous process improvement initiatives.
• Meet SLA targets and performance expectations.

Key Outputs / Tangible Results:

• Accurate and timely application of customer payments
• Timely resolution of payment discrepancies
• Accurate account reconciliations
• Successful month-end close support
• Compliance with audit and control requirements
• Achievement of operational KPIs and SLA targets

Organizational Strategies & Objectives:

• Support operational efficiency and financial accuracy
• Improve customer satisfaction through effective cash application
• Ensure compliance with corporate and SOX requirements
• Drive process improvements and automation opportunities
• Contribute to business continuity and successful financial operations

Relevant Credentials:

• Bachelor's Degree in Accounting, Management Accounting, Finance, Business Administration, or related field
• Minimum 3 years of Order-to-Cash, Cash Application, Accounts Receivable, or Finance experience preferred
• Strong Accounting and Finance background required

Nice to Haves:

• BPO Cash Application experience
• Credit Card Processing experience
• Oracle ERP experience
• Shared Services background
• Related Finance or Accounting certifications
• North America support experience