OTC Specialist with German,Timisoara

We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry with a well-established history in various domains.

As part of this project, your role as an OTC Specialist will be to support and manage end-to-end Order to Cash activities while ensuring timely processing, accurate reporting, customer satisfaction, and continuous process improvement based on defined SLAs and KPIs.

Job requirements:

• Support migration activities to new ERP systems, including User Acceptance Testing (UAT) and process documentation
• Perform billing and dispatch of customer invoices accurately and on time
• Prepare ageing reports, review aged debtors, calculate and post bad debt provisions
• Manage Customer Master Data maintenance and updates
• Reconcile customer payments and invoices and perform debt collection activities
• Manage unallocated cash and ensure proper allocation of incoming payments
• Process bank statements and support cash flow forecasting and variance reporting
• Perform customer and bank statement postings and reconciliations
• Investigate and resolve discrepancies, variances and outstanding items
• Process customer refunds, credit notes and adjustments
• Ensure timely resolution of customer queries, requests and tickets
• Manage and monitor customer credit limits
• Perform reporting activities and account reconciliations
• Handle inquiries from customers, business stakeholders and internal teams
• Support internal and external audit requirements
• Participate in testing and implementation of new systems, projects and procedures
• Prepare, maintain and update process documentation
• Identify and drive process improvements and special projects
• Handle ad-hoc requests and reporting requirements
• Support month-end closing activities and reporting processes
• Meet agreed targets, deadlines, KPIs and SLAs
• Monitor volumes and quality of deliverables and provide reporting when required
• Support onboarding and training of new team members
• Create reports and dashboards for business and internal stakeholders
• Act as an escalation point for client issues and ensure timely resolution
• Participate in business review sessions and stakeholder management activities

Candidate profile:

• Graduate degree in Accounting, Economics, Finance or related field
• Previous experience in Order to Cash (OTC) processes
• Good understanding of OTC activities, accounts receivable and collections
• Exposure to Microsoft Dynamics 365 (D365) is considered an advantage
• Advanced English and German language skills
• Strong MS Office knowledge, especially Excel
• Good analytical and problem-solving skills
• Strong verbal and written communication skills
• Self-driven with a proactive mindset
• Results-oriented with a continuous improvement approach
• Ability to manage multiple priorities and deadlines
• Team player with an open and cooperative attitude
• Strong stakeholder management skills
• Ability to handle escalations and business review meetings
• Willingness to travel when required

Benefits for working with us:

• Competitive salary with attractive set of social benefits
• Private Pension Plan
• Monthly Benefit budget
• Medical insurance
• Life insurance
• Christmas bonus
• Childbirth allowance
• Relocation package for candidates willing to relocate
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment
• Personal development in a multinational working environment through nice extracurricular activities with the team
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects
• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms)
• Extra annual leave days depending on tenure within Wipro
• BOOKSTER opportunities
• Nice designed and central business office
• Fruits, coffee and tea on the house
• Winner Circle Points (WCP) & Long Service Award (LSA) platforms offering both non-monetary and monetary recognition
• Employee Assistance Program
• Employee Referral Program with attractive incentive schemes

This position offers the chance to be part of a forward-thinking company that values innovation and a progressive approach to technology. Interested candidates are encouraged to apply and join the team where they can make a significant impact.

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro community by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. We welcome all applicants.

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