OTT WABA Tech Support Shift Engineer

Job highlights

• Experience Skillset Required . B Tech (CSE or IT) or BCA,and an additional internship in a similar field will be good
• Skills Required . End-to-end WABA onboarding in coordination with BSP,clients and internal Sales team in line with Turnaround Time

The role will be responsible for developing and implementing the presales strategies for the domains of CPaaS - OTT Platforms, to drive business growth and meet revenue targets. The role will play a pivotal role in ensuring the successful adoption of our solutions by analyzing the customer s use cases and crafting the techno-commercial solution. The incumbent will be a market-facing, subject matter expert focused on enterprise customers unique needs in the domains and be able to demonstrate tangible business benefits to the clients through our solutions propositions

Skills Required

• End-to-end WABA onboarding in coordination with BSP, clients and internal Sales team in line with Turnaround Time.
• Monitor WABA platform operations, ensuring system stability, performance.
• Perform troubleshooting and root cause analysis for WABA related issues, coordinating with BSPs and internal teams as needed.
• Responsible for CRMs integrations with WABA services.
• Respond to alerts, incidents and service requests related to WABA services.
• Work in a shift-based rotation to provide continuous monitoring and support to customers.

Experience Skillset Required

• B. Tech (CSE or IT) or BCA, and an additional internship in a similar field will be good.
• 2-4 years of experience in telecom messaging platforms, WABA, RCS, or SMS services is required.
• Decent knowledge of WABA operations, protocols (HTTP APIs), and messaging standards.
• Knowledge of WABA solutions and APIs.
• Ability to work in a shift-based schedule, including weekends if + when needed.
• Excellent problem-solving skills and attention to detail.
• Strong communication and teamwork skills with a professional eco-system.

Benefits Perks

• Provident Fund
• Group Medical Insurance
• Work Life Balance

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