Outbound, ACES PSE

Description The Customer Fulfillment (CF) Amazon Customer Excellence System (ACES) Outbound team is looking for a committed Process & Systems Engineer (PSE) with a strong record of achieving results to own and drive continuous improvement, process standardization, and operational excellence across Outbound operations. This role will partner with site leadership and cross-functional teams to deliver measurable improvements in safety, quality, productivity, and cost within the Outbound network.

Key job responsibilities

• Own end-to-end process improvement initiatives across Outbound functions, leveraging Lean Six Sigma methodology and data-driven analysis.
• Establish and maintain benchmarking standards, setting network-level rates and driving process sustainability and standardization across multiple sites.
• Partner with Operations, Engineering, and Technology teams to identify network-level opportunities, eliminate process variation, and deploy scalable solutions.
• Drive stakeholder development by building continuous improvement culture, developing SMEs, and coaching site leadership on CI tools and methodologies.
• Lead cross-functional projects end-to-end, including scoping, chartering, executing, and sustaining improvements with measurable business impact.
• Analyze operational data to identify root causes of performance gaps, develop actionable insights, and implement corrective actions.
• Support technology deployment and automation initiatives to improve Outbound efficiency and reduce defects.
• Create and maintain standard work documentation, SOPs, and best practices for Outbound processes.
• Influence senior leadership through data-driven recommendations and strategic program updates (WBR, MBR, QBR).

Basic Qualifications

• 5+ years of industrial engineer, operations engineer, manufacturing engineer, or project engineer in a manufacturing environment experience
• Experience with Six Sigma tools and Lean techniques, or experience in similar environments
• Experience leading cross-functional projects and implementing strategic initiatives
• Bachelor's degree or equivalent
• Experience in English-language communication skills, both written and verbal

Preferred Qualifications

• Bachelor's degree or equivalent in Engineering, Operations, Supply Chain or a related field
• Experience communicating effectively with senior leadership
• Experience with data and analysis tools including Microsoft Excel and SQL
• Master's degree in Engineering, MBA, or related field.
• Experience in Amazon Fulfillment Center operations or similar high-volume distribution environments.
• Experience managing programs across multiple sites or network-level scope.
• Knowledge of labor planning, capacity modeling, and workforce management.
• Experience with project management tools and methodologies.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

• Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

Job ID: A10497772