Outbound Appointment Setter

Key Responsibilities:

Outbound Prospecting

• Make sustained outbound calls to property owners across the assigned Western Melbourne territory.
• Work systematically through call lists by suburb, street, and market segment.
• Meet agreed daily calling and contact targets.
• Reattempt unanswered calls across different days and times.
• Manage callback commitments and follow up as scheduled.

Qualification

• Determine whether property owners are considering selling or leasing and identify their expected timeframe.
• Differentiate between owners seeking a property valuation and those genuinely looking to transact.
• Capture relevant property details, owner motivations, and circumstances.
• Identify both sales and property management opportunities.

Appointment Setting

• Schedule appraisal appointments directly into the appropriate agent's calendar.
• Confirm appointments and send reminders where required.
• Manage appointment changes and communicate updates to the relevant agent.
• Help minimize no-shows through proactive follow-up.

Records & Pipeline Management

• Record every call outcome accurately within the CRM or designated system.
• Maintain clean and accurate customer records.
• Schedule follow-up activities for long-term prospects.
• Update incorrect or duplicate contact information.

Handover & Reporting

• Provide attending agents with a summary of each qualified appointment.
• Prepare daily reports on calls, contacts, and appointments booked.
• Report weekly conversion metrics and identify trends or improvement opportunities.
• Raise any concerns regarding call list quality or data accuracy.

Role Scope

This role is intentionally focused on outbound prospecting to maximize appointment generation.

In Scope

• Outbound prospecting
• Lead qualification
• Appointment booking
• Callback management
• CRM updates
• Handover to sales or property management teams

Out of Scope

• Listing administration
• Marketing activities
• Contract preparation
• Compliance documentation
• General office administration
• Handling inbound buyer or tenant enquiries

The role scope may be reviewed after the first three months based on business requirements.

Qualifications & Experience

Essential

• Excellent spoken English with a professional and engaging phone manner.
• Minimum of two years' experience in outbound calling, appointment setting, lead generation, or a similar high-volume sales environment.
• Strong resilience and the ability to maintain performance despite rejection.
• Excellent conversational and qualification skills.
• Strong attention to detail with accurate record keeping.
• Ability to work Melbourne business hours.

Preferred

• Previous experience within Australian real estate.
• Experience using CRM systems or dialers.
• Familiarity with property appraisals, listings, and property management terminology.

Personal Attributes

• Self-motivated and results-driven.
• Confident speaking with property owners over the phone.
• Organized and consistent in managing follow-ups.
• Honest and accountable in reporting activity and outcomes.
• Professional and respectful when handling confidential customer information.

Job Type: Full-time

Work Location: In person