Outbound Call Agent

Become part of Australia’s premier personal injury claims management provider, backed by more than a century of trusted service.

The Opportunity

Play a key role in maintaining accuracy and operational efficiency within a leading claims organization. You will provide high-quality call support, ensure claims are processed completely and on time, and help enhance workflows while contributing to ongoing improvements.

Why join us?

• Proudly Great Place to Work® certified
• Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
• Grow with stability: 100+ in our 10-Year Club by 2025
• Dynamic talent network: 2,000+ across APAC and beyond
• Competitive compensation with annual reviews
• Comprehensive medical care for you and your family
• Generous paid leave because work-life balance matters
• Level up with LinkedIn Learning and tailored training
• Flexible work setup

Staff Testimonial

“ I am so happy and grateful I got to work with a client and AS White, both are very supportive.”

• IT Administration Assistant, ASW Philippines.

What You’ll Do

• Make outbound calls to service providers to confirm details and assist in resolving claims.
• Accurately gather, validate, and input claim-related information into internal systems.
• Ensure all processes comply with relevant legislation, company policies, and privacy requirements.
• Review and audit claims to spot discrepancies or missing details.
• Collaborate with team members and maintain well-organized records to support timely claim processing.

Key Criteria

• Prior experience in a call centre/customer service environment is essential.
• Diploma or Bachelor’s degree.
• Strong communication skills in English, both written and spoken.
• Can start work on 26th October 2026.

Work setup

• Manila (BGC, Taguig): Australian hours (6am-3pm PHT) with a fully onsite work set-up.