Outbound Call Agent

Job Title: Outbound Call Agent

Monthly Pay: $3,964 - $5,334 USD per month

Summary:

A prospect request arrives, is reviewed, contacted through outbound calls, updated, and brought to a clear next step with complete notes. The Outbound Call Agent connects with prospective customers to introduce relevant product or service information, confirm interest, answer routine questions, and arrange appointments for the appropriate team member. This role sits within the customer contact team and works under a customer service team lead while partnering with sales representatives, appointment coordinators, and prospective customers. The role requires a 40-hour weekly commitment. Working days and shift times may vary. This is a fully remote, work from home position based in Oregon, United States. Careful call preparation, respectful conversations, accurate updates, and timely handoffs help prospective customers receive useful information and help internal teams prepare for scheduled discussions.

Job Responsibilities:

• Review assigned call queue entries, contact details, prior interaction notes, and approved outreach priorities before beginning outreach.

• Place outbound calls using a contact-center phone system such as RingCentral and follow approved conversation guidance when introducing product or service information.

• Confirm the identity of the intended contact, explain the purpose of the call clearly, and ask relevant questions to understand interest and availability.

• Respond to routine questions with current approved information and clarify next steps without making unsupported statements.

• Record call outcomes, conversation summaries, contact preferences, and requested follow-up actions in a CRM such as Nimble.

• Offer available meeting times and coordinate confirmed appointments through a scheduling and calendar tool such as Microsoft Outlook.

• Send approved follow-up messages after calls when additional information, confirmation, or a new contact attempt is needed.

• Update assigned leads after each interaction, including unreachable attempts, declined interest, requested callbacks, and scheduled meetings.

• Escalate unusual customer concerns, unclear product questions, duplicate contact information, or scheduling conflicts to the customer service team lead or assigned sales representative.

• Maintain organized outreach lists using a spreadsheets and data entry tool such as Microsoft Excel and protect the accuracy of contact details.

• Meet quality expectations through accurate call outcomes, prompt turnaround, complete notes, respectful outreach, and appropriate follow-up.

Qualifications:

• High school diploma or equivalent.

• No experience required, related experience preferred.

• Familiarity with outbound outreach, prospect conversations, or appointment coordination is preferred.

• Ability to use a CRM such as Nimble to review contact history and enter clear interaction updates.

• Ability to use a contact-center phone system such as RingCentral for consistent outbound calling.

• Familiarity with a scheduling and calendar tool such as Microsoft Outlook is preferred.

• Ability to explain product or service information clearly, listen carefully, and maintain a professional tone during phone conversations.

• Ability to follow approved outreach guidance, handle routine questions, and route complex matters to the appropriate internal contact.

• Reliable computer, high-speed internet, and a quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times.

• Authorization to work in the United States.

Perks & Benefits:

• Fully remote work from a dedicated home workspace in Oregon, United States.

• Structured onboarding and training on a CRM such as Nimble, a contact-center phone system such as RingCentral, and a scheduling and calendar tool such as Microsoft Outlook.

• Regular check-ins with the customer service team lead to review outreach progress, questions, and handoff practices.

• Opportunity to build skills in telemarketing, sales qualification, objection handling, lead management, and appointment coordination.

• Health coverage, paid leave, a 401(k), bonus opportunities, and stipends.