Outbound Calling Agent

Job Title: Outbound Calling Agent

Department: Sales / Customer Engagement

Employment Type: Full-Time

• Minimum qualification: 10th / 12th pass or graduate.
• Freshers and experienced candidates can apply.

Job Summary

We are looking for a confident and enthusiastic Outbound Calling Agent to connect with potential customers, explain our products or services, generate leads, and support business growth through effective phone communication.

Key Responsibilities

• Make outbound calls to prospective and existing customers.
• Explain products, services, offers, and relevant information clearly.
• Generate leads and identify potential business opportunities.
• Understand customer requirements and provide suitable solutions.
• Follow up with interested customers to drive conversions.
• Maintain accurate records of calls, customer details, and follow-ups.
• Handle customer queries and objections professionally.
• Achieve daily and monthly calling, lead generation, and conversion targets.
• Coordinate with the sales team to ensure timely follow-ups.

Candidate Requirements

• Good verbal communication and interpersonal skills.
• Basic computer knowledge and familiarity with CRM tools are preferred.
• Ability to handle rejection and communicate confidently with customers.
• Positive attitude, persuasion skills, and a target-oriented approach.

Skills Required

• Effective communication and active listening.
• Customer handling and objection management.
• Lead generation and follow-up.
• Time management and basic data entry.
• Ability to work independently and as part of a team.

Salary & Benefits

• Salary: As per company standards and experience.
• Incentives based on performance, where applicable.
• Training and career growth opportunities.

Work Details

• Work Location: As per company requirement.
• Working Days & Shifts: As per company policy.

Perks and benefits

Health insurance, Provident fund