Outbound Calling Executive

Outbound Calling Executive

Job Type: Full-Time
Department: Customer Support / Operations
Experience: Minimum 2 Years
Location: G block, Sector 63, Noida, Uttar Pradesh

About DIRTS
DIRTS is a fast-growing D2C health and wellness brand based in Noida. We create products that help people with everyday pain and wellness needs, selling through our website and major marketplaces. Paid social is a key growth channel for us, and our creative team works closely across research, scripting, editing and media buying. We test new creatives every week, scale what works, and use performance data to improve the next batch.

About the Role
We are looking for an experienced and confident Outbound Calling Executive to join our Customer Support / Operations team.
The primary responsibility will be to make outbound calls to customers for order confirmation, complete address verification, customer availability confirmation, and return request management.

The ideal candidate should have excellent English communication skills, a professional telephone manner, and prior experience in outbound calling, telecalling, customer support, order confirmation, or a similar customer-facing role.

Key Responsibilities

• Make outbound calls to customers for order confirmation.
• Verify the customer's complete delivery address, contact details, and other required information.
• Confirm the customer's availability and willingness to receive the order.
• Handle and coordinate customer return requests as per company policies.
• Understand customer concerns and provide appropriate information or assistance.
• Follow up with customers to complete order confirmation or return-related processes.
• Maintain accurate records of calls, customer responses, order confirmations, and return requests.
• Escalate customer issues, exceptions, or concerns to the relevant team.
• Meet daily calling, productivity, and quality targets.
• Handle a high volume of outbound calls while maintaining call quality.
• Ensure every customer interaction is professional, polite, and courteous.

Requirements

• Minimum 2 years of experience in outbound calling, telecalling, customer support, order confirmation, or a similar role.
• Good English-speaking and communication skills are mandatory.
• Confident and comfortable communicating with customers over the phone.
• Strong listening and customer-handling skills.
• Ability to clearly communicate and accurately verify customer information.
• Basic computer knowledge and ability to work with CRM, order management, or customer support systems.
• Ability to work under daily targets and productivity requirements.
• Comfortable handling a high volume of customer calls.
• Candidates with experience in e-commerce order confirmation and return management will be preferred.

Key Skills

• Outbound Calling
• Telecalling
• Customer Support
• Customer Handling
• English Communication
• Order Confirmation
• Address Verification
• Return Request Management
• Follow-up & Coordination
• Problem Solving
• Basic Computer Skills
• CRM / Order Management
• Call Quality & Productivity

The ideal candidate should be:

• Confident while communicating with customers.
• Polite, patient, and professional in every interaction.
• Customer-focused with strong listening and problem-solving abilities.
• Comfortable handling customer queries and concerns over the phone.
• Able to communicate effectively in English.
• Comfortable working with daily calling targets and a high volume of calls.
• Experienced in outbound calling/customer support, preferably within an e-commerce environment.

Why Join Us?

You will be part of a customer-focused team where your communication, customer-handling, and coordination skills will directly contribute to a smooth order and return experience for customers.

Apply Now if you have relevant outbound calling experience and are confident in handling customers professionally over the phone.

Pay: Up to ₹20,000.00 per month

Benefits:

• Paid sick time

Application Question(s):

• Are you comfortable making a high volume of outbound calls every day?
• Have you previously worked with daily calling/productivity targets?
• What is your current monthly in-hand salary ?
• What is your expected monthly in-hand salary?
• What is your notice period / earliest joining date?
• Are you comfortable working from the office (G Block, Sector 63, Noida, Uttar Pradesh)?
• Are you comfortable working 6 days a week with a 10:00 AM to 7:00 PM shift?

Experience:

• outbound calling / telecalling / customer support: 1 year (Required)
• e-commerce order confirmation or COD confirmation calls: 1 year (Required)
• handling customer return requests or return-related calls: 1 year (Required)

Language:

• English (Preferred)

Work Location: In person