Outbound Customer Engagement Representative

About NZX
As New Zealand’s Exchange we are passionate about working with our customers and stakeholders to grow the markets NZX operates, which generate wealth integral to New Zealanders’ prosperity, and New Zealand companies getting ahead.
To support the growth and development of our core markets business, and to ensure we are well connected to New Zealand investors, NZX owns Smartshares (Smart), issuer of Smartshares Exchange Traded Funds, and manager of the SuperLife KiwiSaver scheme.
NZX also provides wealth management services for New Zealand advisers via its Wealth Technologies business.
  
About the opportunity
As the Outbound Customer Engagement Representative, you will connect with our customers to provide valuable information and helping them make informed decisions about their accounts. You will build rapport, respond to questions and deliver a positive customer experience while meeting both quality and volume targets. Strong attention to detail is essential, as you maintain accurate records, manage follow-up actions and ensure every interaction meets regulatory and compliance standards
  
A commitment to excellent customer service and satisfaction is essential.
  
Some of your key responsibilities will include:

• Engaging customers through outbound calls, emails and text messages, providing clear information and support.
• Explaining account features and investment options to help customers make informed decisions.
• Responding to customer enquiries, resolving concerns and maintaining accurate customer records.
• Meeting agreed quality and volume targets while delivering an excellent customer experience.
• Ensuring all interactions and follow-up actions comply with regulatory and quality standards.
• Collaborating with the wider team, sharing best practice and supporting continuous improvement.

To be successful in this role, it is helpful that you:
QUALIFICATIONS

• A relevant qualification or equivalent knowledge, skills, and experience; and a commitment to ongoing professional development.

EXPERIENCE

• Previous experience of successful delivery in an outbound calling role is a must.
• Customer service experience is preferred.
• Proficiency in using registry and customer service software and other relevant tools.
• A positive attitude and a commitment to providing exceptional customer service.
• Knowledge of KiwiSaver desirable.

In addition to this, you will have the ability to clearly and effectively convey complex information in a clear and concise manner both verbally and in writing, excellent problem-solving abilities and can adapt to changing customers’ needs policies and legislation, whilst continuously improving knowledge and skills in financial services.

This is a full-time, permanent role based in Central Auckland. If this sounds like the right opportunity for you, then apply now with your covering letter and resume before Friday, 9 October 2026. We'll be reviewing applications as soon as they're received – so don’t wait to apply! For further information or a copy of the position description contact [email protected]

Only people with the right to work in New Zealand may apply for this position. For advice on obtaining a New Zealand work or residence visa visit http://www.immigration.govt.nz.