Outbound Manager

About the role

In this role, you will be responsible for overseeing all picking, packing, and dispatch activities in the distribution centre. This hands-on leadership role ensures customer orders are fulfilled accurately, packed to standard, and dispatched on time, while leading a small team to deliver safe, efficient, and reliable outbound operations.

**Role Title:**Outbound Manager

**Location:**Moorebank, New South Wales, Australia

**Hours:**Monday – Friday, Full Time Permanent

**Reporting:**Operations Manager

Essential Skills & Qualifications

• Experience in warehouse or distribution centre operations, with exposure to outbound processes.
• Ability to lead and motivate a small team in a hands-on environment.
• Strong organisational and task allocation skills in a fast-paced DC.
• Proficient in WMS/ERP systems and basic MS Office (Excel, Outlook).
• Attention to detail in picking/packing orders, documentation, and system transactions.
• Effective communication skills for working with warehouse staff, procurement, and transport teams.
• Forklift licence and sound understanding of WHS/CoR requirements (desirable).

Duties & Responsibilities

• Ensure team members follow WHS, Chain of Responsibility (CoR), and site safety requirements.
• Print and allocate orders for picking, ensuring workloads are balanced across the team.
• Conduct toolbox talks, equipment checks, and enforce PPE and manual handling standards.
• Manage returns and rework of outbound goods where required.
• Monitor outbound performance and proactively resolve issues to meet DIFOT and delivery commitments.
• Lead and coach a small team of warehouse staff, providing guidance on tasks and standards.

Benefits

• Employee discounts on Aidacare health equipment products and services
• Quarterly incentive scheme
• Employee Assistance Program to support mental wellness
• Benefits package includes discounts for retail, insurance, gym and more
• Comprehensive training program to equip you with the necessary skills and knowledge

How to apply

Please submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers!

About the company

Aidacare is one of the leading players in the Healthcare Equipment Industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Aidacare has 1,300 staff and over 90 locations across all states and territories in Australia.