Outbound Operation

About the role

Promote and sell the Company's travel products and services, including tour packages, air tickets, hotels, cruises, travel insurance, visa services, transportation and other travel-related products. Act as the primary Singapore-based point of contact for tour leaders and land operators during live group tours.

Key responsibilities

• Negotiate rates and secure bookings with overseas Ground Handling Agents (DMs/DMCs), hotels, transport providers, and attractions
• Coordinate group flight blockings, ticket issuance, and seat assignments with airlines via Global Distribution Systems (GDS like Amadeus, Sabre, or Galileo)
• Manage visa processing requirements and entry documentation for outbound travelers (e.g., China, Japan, Schengen Area)
• Prepare operational tour folders, itineraries, rooming lists, flight manifests, and service vouchers for tour leaders and land operators
• Manage group movement schedules and ensure all services match customer purchase orders
• Handle unexpected disruptions (e.g., flight delays, natural disasters, medical emergencies abroad) and coordinate emergency assistance through travel insurance providers or STB guidelines
• Review and process supplier invoices, land operator billings, and tour leader expense claims
• Track tour profitability, margin control, and budget vs. actual operational costs per group
• Prepare travel quotations, itineraries, bookings, invoices and related travel documentation accurately and efficiently
• Assist customers with travel arrangements, amendments, cancellations, refunds and after-sales service in accordance with the Company's policies and suppliers' terms and conditions

About you

• Keep abreast of travel products, destinations, airline regulations, visa requirements, travel advisories and industry developments
• Handle cash, credit card transactions and other forms of payment in accordance with the Company's financial policies and procedures
• Maintain accurate customer records, booking information and sales reports using the Company's designated systems
• Work closely with the Sales, Accounts and other departments to ensure smooth delivery of travel services
• Comply with all Company policies, operational procedures, industry regulations and the requirements of the Singapore Tourism Board (where applicable)
• Safeguard confidential customer information and Company information in accordance with the Personal Data Protection Act (PDPA) and the Company's policies