Outbound Planner

About the role

The Outbound Planner will be responsible for the management of the customer order flow and the interface with Sales Area.

Key responsibilities

• Daily release of customer orders and include the management of auto, mass and manual release orders
• Daily review of suspended orders
• Execute the cancellation of orders based on customer requests, superseded items, etc.
• Working with Inventory, Purchasing or Warehouse teams to source items
• Resolve order issues like incorrect addresses, shipping instructions, etc.
• Resolve any allocation problems on a daily basis, specifically suspended orders or cycle count problems
• Daily review and resolution of outstanding orders where source change has to be done, where it is linked to PO or DRP or where an order needs to be placed
• Weekly review of "Hold till complete" orders, where inventory has become available or where new PO or DRP has to be created
• Review and resolve LPS tickets relating to expediting of orders, shipment discrepancy etc. on a daily basis
• Daily resolution of Sales orders that did not generate a Purchase Orders in System 21

About you

• Diploma in Logistics Management / Bachelor in Logistics
• Work experience (3 to 5 years) in supply chain or customer service environment
• Strong Customer service background
• Strong Knowledge of Logistics Systems and Supply Chain understanding
• Good Knowledge of ERP systems and business management tools (System 21/ Aurora / Maximo, etc.)
• Competent in MS Excel
• Ability to perform logical data analysis and problem solving

About us

Sandvik is a high-tech and global engineering Group with about 43,000 employees with a strong commitment to enhancing customer productivity, profitability and safety. Our operations are based on unique expertise in materials technology, extensive knowledge about industrial processes and close customer cooperation. This combination, coupled with continuous investments in research and development (R&D), has enabled us to achieve world-leading positions.