Outbound Sales Manager

Outbound Sales Manager

• Newmarket, Auckland
• Call Centre Leadership Experience Required
• Internationally Certified as a “Great Place to Work”

Lead our outbound sales team and help shape the future of hospitality in New Zealand.

Why Join Southern Hospitality?

• Internationally certified as a Great Place to Work
• Base salary plus a generous bonus scheme
• Values and Sales Awards recognising performance
• Staff buying privileges and Boost Rewards Programme
• EAP support, free flu vaccinations, fruit boxes and espresso machine
• Ongoing supplier training, coaching and opportunities for growth within sales

About Us

Southern Hospitality is a leading supplier to the hospitality and food service industry across New Zealand. From teaspoons to furniture, combi-ovens and everything in between, we are trusted by thousands of businesses to deliver quality products, expert advice and outstanding service.

About the Role

We are looking for an experienced Outbound Sales Manager to lead, coach and develop our outbound phone-based sales team. This role is responsible for building a high-performing, disciplined, data-led outbound sales function that delivers consistent customer engagement, profitable revenue growth, customer retention and increased digital adoption.

You will bring strong call centre operating discipline, practical sales leadership and a continuous improvement mindset. You will create clear rhythms for outbound calling, customer follow-up, campaign execution, CRM accuracy, reporting and performance accountability across team members who may be based remotely or across different Southern Hospitality branches.

What You’ll Be Doing

• Lead, coach and develop a high-performing outbound phone-based sales team
• Establish clear call cycles, customer contact schedules, lead follow-up expectations, campaign workflows and service standards
• Use CRM, ERP, Power BI and sales reporting to identify trends, risks, opportunities and areas for improvement
• Build and maintain dashboards, scorecards and reporting rhythms that provide visibility of individual, team and campaign performance
• Hold team members accountable for sales targets, gross profit, call activity, quote conversion, customer growth and CRM hygiene
• Plan, run and review customer insights, reactivation, retention, lead conversion and digital adoption campaigns
• Provide practical call coaching, feedback and development support to improve confidence, call quality and commercial conversations
• Work collaboratively with Sales, Customer Experience, Marketing, Product and branch leaders to turn customer insights into practical action

About You

You are a disciplined, commercially minded sales leader who enjoys developing people, improving systems and using data to drive performance. You are confident leading a team across locations and know how to create accountability while maintaining a positive, customer-focused team culture.

• Proven experience leading an outbound phone-based sales, telesales, customer contact or call centre team.
• Demonstrated ability to use metrics, dashboards, reporting and customer data to improve sales performance.
• Experience leading and managing team members remotely or across multiple locations.
• Strong understanding of outbound sales workflows, call centre discipline and structured coaching routines.
• Experience using CRM, ERP, Microsoft Office and business intelligence or reporting tools.
• Excellent mentoring, communication, coaching and people management skills.
• Strong commercial acumen, with the ability to connect sales activity, customer behaviour, margin performance and business growth.
• Experience in a product-based B2B sales environment, hospitality, food service, retail or distribution would be an advantage.

Apply Now

If you are a people-focused sales leader who knows how to build structure, coach performance and turn customer insight into growth, we would love to hear from you.

Please submit your resume and cover letter. Only applicants with the legal right to work in New Zealand will be considered.