Outbound Sales Representative

Outbound Sales Representative – Pest Control

Hoffer Pest Solutions is looking for a motivated, results-driven Outbound Sales Representative to join our team. In this role, you'll connect with residential and commercial customers over the phone — reactivating past customers, upselling services, and setting up appointments for our commercial sales team. If you're a strong communicator who thrives in a fast-paced, metrics-driven environment, we want to hear from you.

What You'll Do:

Customer Engagement

• Respond to customer inquiries and resolve issues professionally and promptly
• Make outbound calls to introduce residential and commercial customers to our pest control services
• Follow up with past customers, including one-time service clients, canceled accounts, and seasonal service opportunities

Sales Activities

• Conduct a high volume of daily outbound calls across several customer segments, including:
• Termite service renewals
• Service plan upgrades
• Reconnecting with past leads
• Follow-ups on one-time services
• Reactivating canceled accounts
• Outreach to select commercial industries
• Seasonal service upgrades

Commercial Sales Support

• Identify and qualify commercial sales opportunities
• Schedule qualified inspection appointments for our commercial field sales team
• Research and engage prospects in target commercial industries
• Coordinate with field sales staff to ensure appointments are well-prepared and on target

Reporting & Administration

• Keep accurate, up-to-date records of calls and customer interactions in our CRM
• Track and report on personal performance metrics, including call volume and conversion rates
• Provide administrative support for scheduling and coordinating sales activities
• Help monitor and refine customer outreach campaigns based on results

What We Offer

• Competitive base pay plus commission/bonus structure
• Health insurance
• Paid time off (PTO)
• 401(k) with company match
• Ongoing training and growth opportunities
• Supportive, team-oriented culture

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Hoffer Pest Solutions is an Equal Opportunity Employer.

What We're Looking For

• Previous experience in outbound and inside sales, or customer service (pest control or home services industry a plus)
• Strong phone communication and relationship-building skills
• Comfortable working toward daily and weekly call and sales targets
• Organized, detail-oriented, and comfortable using CRM software
• Self-motivated with a positive, persistent attitude