Outbound Supervisor

Outbound Supervisor

The Outbound Supervisor is responsible for the day-to-day leadership and accountability of outbound transportation operations, including driver performance, route execution, dispatch coordination, truck and trailer readiness, documentation accuracy, and service compliance. This role owns the daily driver plan, ensures routes and equipment are assigned effectively, maintains accurate outbound records in the dispatch sheet and Axon, and holds drivers accountable for safe, professional, and timely service.

Key Responsibilities

• Own daily outbound driver operations, including driver assignments, route readiness, dispatch execution, customer appointments, and completion of scheduled work.
• Plan and adjust routes to meet customer appointment windows, service commitments, driver availability, equipment capacity, and hours-of-service requirements.
• Assign trucks and trailers based on route requirements, freight needs, equipment condition, licensing, and operational priorities.
• Confirm trucks and trailers are available, safe, compliant, and ready for dispatch; coordinate substitutions and escalate maintenance concerns promptly.
• Lead, coach, and hold drivers accountable for attendance, communication, safe driving, customer service, documentation, and company standards.
• Monitor routes throughout the shift and respond to delays, missed appointments, breakdowns, equipment issues, service risks, and changing customer requirements.
• Maintain accurate outbound documentation through the dispatch sheet and Axon, including driver, route, truck, trailer, appointment, departure, status, exception, and completion details.
• Schedule delivery and pickup appointments with customers, confirm appointment requirements, and document all dates, times, changes, and statuses accurately and on time in Axon.
• Ensure DispatchTrack & Axon reflects accurate customer appointment dates and current delivery or pickup statuses.
• Audit driver activity and submitted hours. Audit through Samsara, investigate discrepancies, and follow up on missing or inaccurate entries.
• Enforce driver compliance with hours-of-service rules, pre-trip and post-trip inspections, defect reporting, load securement, safe operating practices, and required documentation.
• Verify drivers complete and submit bills of lading, proof-of-delivery records, inspection reports, manifests, and other outbound documents accurately and on time.
• Coordinate with customer service, operations, maintenance, and management to resolve routing, equipment, appointment, and service issues.
• Review service failures, documentation errors, preventable delays, compliance concerns, and equipment incidents; implement corrective action and coaching.
• Track driver, route, service, equipment, and compliance performance and provide timely operational updates to management.
• Support driver onboarding, training, performance coaching, attendance management, and corrective action.
• Drive continuous improvement in route efficiency, equipment utilization, documentation accuracy, driver compliance, and customer service.
• Perform other duties and responsibilities as assigned.

Qualifications

• 3–5 years of experience in transportation, dispatch, fleet, logistics, or outbound operations.
• Previous leadership or supervisory experience managing drivers and daily route execution is preferred.
• Strong understanding of route planning, customer appointments, dispatch processes, truck and trailer assignments, and outbound documentation.
• Experience working with Axon, DispatchTrack, Samsara, dispatch sheets, transportation management systems, and Microsoft Office applications.
• Working knowledge of driver compliance requirements, hours-of-service rules, vehicle inspections, defect reporting, load securement, and safe fleet operations.
• Ability to review bills of lading, proof-of-delivery records, manifests, inspection reports, and driver-hour submissions accurately.
• Post-secondary education in logistics, transportation, supply chain, operations, or a related field is an asset.

Skills

• Driver leadership, coaching, and accountability
• Route planning and daily dispatch execution
• Truck and trailer assignment and utilization
• Fleet readiness and equipment issue escalation
• Customer appointment and service management
• Dispatch sheet and Axon documentation accuracy
• DispatchTrack appointment-date and status management
• Samsara driver activity and submitted-hours auditing
• Driver compliance and safety standards
• Hours-of-service and inspection awareness
• Problem-solving and service recovery
• Cross-functional communication and coordination
• Performance management and continuous improvement

KPIs and Performance Accountability

• Achieve on-time route departures, customer appointment performance, and completion of scheduled outbound work.
• Maintain effective route plans and timely driver assignments that support service, capacity, and hours-of-service requirements.
• Maximize truck and trailer availability, readiness, and utilization while minimizing preventable equipment-related delays.
• Schedule customer delivery and pickup appointments promptly and maintain complete, accurate, and timely appointment and outbound records in the dispatch sheet and Axon.
• Keep DispatchTrack appointment dates and delivery or pickup statuses accurate and current.
• Complete timely Samsara audits and verify submitted driver hours, exceptions, and required follow-up.
• Maintain driver compliance with inspections, defect reporting, hours-of-service rules, load securement, documentation, and company standards.
• Reduce missed appointments, preventable delays, documentation errors, service failures, and driver compliance exceptions.
• Improve route efficiency, equipment utilization, driver performance, and customer service.

Working Conditions

• This position works in an active transportation and dispatch environment with regular interaction with drivers, customers, trucks, trailers, loading areas, and maintenance personnel.
• The role requires a visible operational presence and may involve early mornings, evenings, weekends, overtime, or schedule changes based on routes, appointments, driver availability, equipment issues, and customer requirements.

Pay: $21.00-$23.00 per hour

Expected hours: 40.0 per week

Work Location: In person