Outbound Warehouse Supervisor - Scommerce (Ibaan, Batangas)

Department Operations

LevelExperienced (Team Lead)

LocationManila

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Ensure timely completion of daily outbound tasks including picking, sorting, order checking , and shipping: Develop production schedules and coordinate workgroups to guarantee smooth and accurate order fulfillment.

• KPI Management: Define performance targets for various roles and conduct regular performance reviews to ensure all position KPIs are met or exceeded.

• Process Optimization: Develop and refine SOPs for all production stages. Drive innovation within operational workflows to enhance productivity and maintain high-quality standards.

• Safety Compliance: Enforce warehouse safety protocols to ensure the safety of inventory, equipment, and personnel at all times.

• Team Development & Training: Mentor team leaders and associates through ongoing training to improve job proficiency and ensure strict adherence to company operational policies.

• On-site Management: Monitor real-time floor operations to maintain 6S standards (Sort, Set in order, Shine, Standardize, Sustain, Safety), ensuring an organized and standardized work environment.

• Cost Control: Optimize duty rosters and workforce scheduling to minimize labor costs and reduce waste of operational supplies.

• Additional Duties: Undertake other assignments and projects as delegated by management.

Requirements:

• Education: Associate degree or above; major in Logistics Management or related fields is preferred.

• Experience: At least 3 years of experience in e-commerce warehouse management or inventory control.

• Technical Skills: Proficient in e-commerce warehouse operations and experienced in using WMS (Warehouse Management System) software.

• Work Ethic: Strong awareness of data accuracy with a rigorous and detail-oriented approach to work.

• Software Proficiency: Advanced user of MS Excel and other office software; possesses solid data processing and analysis skills.

• Interpersonal Skills: Excellent communication and teamwork abilities, capable of collaborating effectively with cross-functional teams.

• Execution: Highly responsible with strong execution skills; able to complete inventory audits and variance resolution on schedule.

• Leadership: Proven experience in managing teams of 50+ personnel.

• Language: Proficiency in Chinese (Mandarin) is highly preferred.