Outbound/Inbound Agent (Temporary Contract)

Job Title: Outbound/Inbound Agent (Temporary Contract)

Overview: We are currently seeking friendly, customer-oriented individuals to join our team for a contract/temporary position. The ideal candidate will have a conscientious approach to supporting the healthcare industry and enjoy engaging with customers. This role involves making outbound calls to existing clients, answering their questions, and placing orders upon request. No sales are involved. This position is perfect for someone who thrives in a fast-paced team environment and enjoys helping others.

**This is an IN OFFICE position**

Starting September 8 for 3-6 weeks

Note: This position requires someone who has flexibility with scheduling days and hours (between 12 noon and 11pm)

(Subject to change and extension possible)

What WE offer:

• Pay: Bi-weekly earnings of $1300 - 1400+ ($17.50 per hour)
• Extra Hours: Opportunities for additional hours for those motivated to earn more
• Work Environment: Dynamic, professional setting with casual dress code

What YOU offer:

• Experience: At least 1 year of experience in a customer service role (retail, food service, etc.)
• Personality: Confident and outgoing, enjoys engaging with others
• Communication Skills: Requires strong verbal and written English communication in a fast-pased environment
• Work Ethic: Strong attendance and reliability
• Attitude: Positive and team-oriented

High-Level Requirements

• English (French an asset)
• Strong commitment to attendance and reliability is a must
• Exceptional customer service mindset
• Professional, empathetic, and positive communication style
• Solid computer proficiency and ability to learn new systems quickly
• Excellent verbal communication and active listening skills
• Problem-solving abilities and strong attention to detail
• Team-oriented work ethic with a high degree of integrity
• Ability to handle confidential information with discretion

Day-to-Day Responsibilities:

• Make outbound calls to existing clients to remind them of upcoming deadlines
• Answer inbound inquiries and place orders for the same client base
• Maintain a high level of customer satisfaction through effective communication

Additional Information:

• This is a temporary contract position that requires you to work in-office.
• Criminal background checks are required.
• Many of our long-term staff were hired from temporary projects like this one, offering great potential for career growth.
• Opportunity to extend and work on other contracts througout the winter

How to Apply: Only candidates who meet the above qualifications will be contacted for further steps. We look forward to your application!

**We do not accept walk-ins**

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Start Date: September 8

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Job Type: Fixed term contract

Pay: $17.50 per hour

Application question(s):

• How many years of Customer Service Experience do you have?
• Please confirm you can work Monday - Saturday (every day NOT part of the week)
• Can you work between the hours of 12n and 11pm? Majority of the shifts are 3p-11p.
• Have you worked for Answer 365 in the past? If so when?
• Do you have flexibilty in your schedule?

Work Location: In person