Outcome manager

Who we are

devx labs is an AI-native consulting company that rebuilds business operations around what AI can actually do. We don’t just implement AI tools. We change how enterprises operate, through first-principles thinking and outcome-driven execution.

We pair AI-native talent with seasoned practitioner insight to deliver transformative outcomes for clients across India, Southeast Asia, and the Middle East.

The role

As an Outcome Manager, you are the CEO of every engagement you own. You sit where client business intent meets AI Engineering delivery.

You define the North Star metric before a single line of code is written, make sure the architecture solves the real business problem, and turn delivered projects into renewed partnerships.

This is not a “write user stories” role. You are the strategic nerve centre of the engagement.

What you’ll do

Engineer business outcomes (35%)

• Define measurable KPIs upfront with the client, such as “Reduce L1 tickets by 40%” or “Increase conversion by 15%”
• Own outcome-led acceptance. “Done” means the KPI moved, not that the features shipped. Every user story carries a measurable success condition
• Act as the sanity check between consulting and solution. Bridge client needs and AI Engineering delivery, and stop demos from becoming production liabilities
• Hold strategic guardrails. Push back on scope creep that dilutes the outcome and steer clients back to value

Drive client satisfaction (35%)

• Treat CSAT as a delivery discipline. Run structured milestone check-ins and treat negative feedback as a delivery bug
• Use AI tools to speed up requirements, sprint summaries, risk registers, and progress decks
• Run sprint ceremonies, stakeholder reviews, and retrospectives that keep the team aligned and clients informed
• Escalate blockers to Customer Success with a recommended path forward, not just a flag
• Translate between AI Engineering and business stakeholders with full fidelity in both directions

Contribute to revenue impact (20%)

• Build the evidence trail. Document outcomes and transformation impact that justify continued investment
• Spot expansion opportunities by understanding the client’s business well enough to see the next problem before they do
• Support renewals with CSAT scores, attainment data, and strong client relationships
• Build strategic roadmaps grounded in proven outcomes that create a logical on-ramp to the next engagement phase

Mentor and multiply (10%)

• Guide junior Outcome Managers on requirements craft, delivery discipline, and stakeholder navigation
• Build and share reusable playbooks, frameworks, and templates that make the whole team faster
• Champion an outcome-first culture by modelling obsessive focus on client KPIs

What we’re looking for

Mindset

• KPI-driven by default. You define success before code is written and don’t call an engagement done until it has moved the needle
• Trusted advisor. Clients see you as a strategic partner, not a vendor, because you tell them what they need to hear
• Commercially aware. You understand how engagements generate and protect revenue

Delivery strengths

• Multi-stream coordination across requirements, risk, stakeholder expectations, and team alignment
• AI-native fluency. You use AI tooling by default for requirements drafts, sprint summaries, risk models, and retrospective insights
• Process discipline. You create structure without bureaucracy

Technical and domain depth

• Cloud fluency. You understand compute, DevOps, and MLOps well enough to validate and challenge architecture choices
• Deep domain knowledge in at least one of: Customer Experience, Marketing Automation, AI-Ops, or Enterprise Architecture
• Ecosystem awareness. You know when to use devx labs’ partnerships (AWS, GCP, Medusa, Fynd) and when a lift-and-shift is a prerequisite

Experience

• 4+ years in Product Management, Management Consulting, Solution Architecture, or delivery-focused roles with demonstrable client impact
• A track record working across technical and business teams, including C-suite stakeholders
• Understanding of the Indonesian business environment, or the wider SEA region, is a strong plus