Outlet Admin

About the role

This is an Administrative & Finance Support, Customer Service, and Workshop & Operations Support role located at Tyreplus- Nova Autocare PPS (Puchong). You will prepare daily sales and collection reports, issue Job Sheets and invoices using the EMAX system, welcome customers and provide front counter service, coordinate daily workflow between the workshop and front counter, and support HR and compliance functions.

Key responsibilities

• Prepare daily sales and collection reports
• Issue Job Sheets, Cash Bills, Official Receipts, and Credit Notes using the EMAX system
• Ensure all customer invoices and payment documents are accurately prepared
• Key in supplier purchase invoices and update system records promptly
• Update product costing and maintain accurate administrative records
• Prepare customer monthly statements and follow up on outstanding payments
• Welcome customers and provide professional front counter service
• Answer incoming phone calls and respond to customer enquiries
• Process customer payments and complete vehicle handover
• Coordinate daily workflow between the workshop and front counter

About you

• Minimum SPM, Diploma, or equivalent qualification
• At least 1 year of experience in Administration, Customer Service, Retail, or the Automotive industry is preferred
• Computer literate in Microsoft Office (Excel, Word) and data entry
• Experience using POS or workshop management systems is an advantage
• Good communication skills in English and Bahasa Malaysia. Mandarin is an added advantage
• Strong organisational, multitasking, and problem-solving skills
• Responsible, detail-oriented, and able to work independently
• Able to work in a fast-paced environment