Outlet Associate / Outlet Supervisor / Outlet Executive

Role & responsibilities

• Manage daily outlet operations and ensure smooth service.
• Attend customers and provide excellent customer service.
• Handle billing, cash, and POS operations.
• Maintain food quality, hygiene, and cleanliness standards.
• Coordinate with the kitchen and service team for timely order delivery.
• Monitor stock and assist with inventory management.
• Handle customer queries and resolve complaints professionally.
• Ensure outlet SOPs and company standards are followed.
• For Supervisor/Executive roles: manage staff, prepare duty rosters, and oversee overall outlet performance.

Responsibilities for Outlet Supervisor / Outlet Executive

• Supervise and manage outlet staff during shifts.
• Prepare staff duty rosters and manage attendance.
• Train and guide team members on service standards and SOPs.
• Monitor overall outlet performance and achieve sales targets.
• Coordinate with management regarding operational requirements.
• Ensure proper opening and closing of the outlet.
• Handle stock, inventory, and daily operational reports.

Candidate Requirements

• Experience in F&B, QSR, Restaurant, Caf, Food Court, or Hospitality industry preferred.
• Good communication and customer service skills.
• Basic knowledge of POS, billing, cash handling, and digital payments.
• Ability to work in a fast-paced environment.
• Strong team management skills for Supervisor and Executive positions.
• Willingness to work in rotational shifts, weekends, and holidays.
• Positive attitude and professional appearance.