OUTLET MANAGER (AEON KOTA BHARU)

Business activities:

• Assist in analysing and planning restaurant sales levels and profitability.
• Preparing reports at the end of the shift/week, including staff control, food

control and sales.

• Co-ordinating with the Headquarters on promotional events and other

marketing related events.

Front and Back of House:

• Coordinating the entire operation of the restaurant during scheduled shifts.
• Managing and train staff and providing them with feedback.
• Responding to customer complaints.
• Ensuring that all employees adhere to the company's uniform standards.
• Meeting and greeting customers and organising table reservations.
• Advising customers on menu and drink choice.
• Recruiting, training and motivating staff.
• Organising and supervising the shifts of kitchen, waiting and cleaning staff.

Housekeeping:

• Maintaining high standards of quality control, hygiene, and health and safety.
• Checking stock levels and ordering supplies.
• Preparing cash drawers and providing petty cash as required.
• Helping in any area of the restaurant when circumstances dictate.

What We Are Looking For

• Working experience in a casual dining restaurant.
• Experience in overseeing outlet operations, staff training, cost control, and labor planning.
• Excellent interpersonal and communication skills.
• Strong initiative and leadership skills in managing a team.
• Passion for delivering excellent customer service.
• Strong commitment to achieving results.
• At least SPM or its equivalent.