Outlet Manager/ Assistant Manager

This position is responsible for managing the floor operation on day to day business of the outlet. The Outlet Manager also manages outlet profit and loss performance as well.

Responsibilities:

• Provide a high quality of service and deliver excellent dining experience to all customers
• Familiar the whole floor operation. Able to carry out the role of every floor position. (Host, server, cashier and others)
• Responsible for outlet sales target and KPIs include overall cost, i.e. food cost and labour cost
• Enhance the leadership and performance excellence of the team members by training, motivating, assessing; and being a role model for all team members to provide customers with high quality of service
• Respond to the customer or team members comments and feedback professionally
• Ensure sufficient stock for daily operation; stocks and ingredients keep fresh and follow FEFO (first expired first out) system
• Responsible and ensure outlet safety, cleanliness, hygiene are keeping in high standards
• Ensure respective section in outlet follow SOP manual and execute accordingly
• Responsible for outlet workforce arrangement, manage outlet recruitment and training; scheduling and reporting shortage or excess of the workforce to Area Manager regularly
• Good knowledge about all menu, able to explain clearly to team members during training

Requirements:

• Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma in any field.
• At least 5 Year(s) of working experience in the related field is required for this position.
• Preferably Manager specialized in Food/Beverage/Restaurant Service or equivalent.