OUTLET MANAGER

About the role

AU is looking for a proactive and results-driven Outlet Manager to take full ownership of one outlet's performance. You will not only manage daily operations. You must understand the outlet's numbers, identify problems early, lead the team and ensure every customer naturally moves towards the next step.

Key responsibilities

• Achieve the outlet's monthly sales and performance targets
• Lead daily briefings and follow up on team actions
• Monitor appointments, arrivals, consultation, conversion and repurchase
• Ensure customers receive the correct skin plan and treatment journey
• Identify gaps in sales, service, staff performance and customer experience
• Guide consultants and beauticians to improve their results
• Follow up on customers who have not returned or completed their treatment plan
• Manage staff schedules, outlet readiness, stock and daily operations
• Maintain AU's service, hygiene and treatment standards
• Report outlet results, problems and improvement actions to management

About you

• Proactive, alert and able to solve problems independently
• Strong in sales, customer management and team leadership
• Comfortable working with targets, KPIs and daily numbers
• Able to guide the team while holding them accountable
• Does not wait for management to identify every problem
• Able to turn company direction into clear daily actions
• Beauty, aesthetic, clinic or wellness experience is an advantage