Outlet Manager

About the role

The Outlet Manager is the operational and commercial leader of Mama Shelter Singapore's restaurant, bar and rooftop pool, with ownership of daily operations, guest experience, revenue and profitability. This is a hands-on leadership role combining strong commercial awareness, team development and Mama personality to create F&B experiences that are lively, welcoming, fun and consistently well run.

Key responsibilities

• Lead daily restaurant, bar and rooftop pool operations, ensuring smooth and efficient service
• Maintain high standards of service, cleanliness, presentation and operational readiness
• Remain visible and hands-on during peak periods, supporting the team and engaging with guests
• Ensure the overall experience reflects Mama's lively, social, approachable and playful personality
• Use guest feedback and business trends to continuously improve service and the overall F&B experience
• Take ownership of outlet revenue, profitability and overall commercial performance
• Drive sales, covers and average spend against budget and forecast
• Grow revenue through upselling, promotions, events, group bookings and F&B activations
• Manage outlet P&L, payroll, operating expenses, F&B costs, wastage and margins
• Recruit, lead, coach and develop the FOH and Bar teams, including the Assistant Outlet Manager

About you

• Proven experience as an Outlet Manager, Restaurant Manager, F&B Manager or similar leadership role in a high-volume hotel, restaurant or lifestyle hospitality environment
• Strong restaurant and bar operational experience; rooftop or lifestyle venue experience is an advantage
• Strong commercial knowledge of revenue, P&L, labour cost, payroll, inventory, budgeting and forecasting
• Demonstrated ability to drive sales, covers, average spend and profitability
• Strong people leadership, coaching and team-development skills
• Knowledge and hands-on experience with Oracle MICROS Simphony POS is a plus
• Strong analytical, communication and cross-department collaboration skills
• Highly hands-on, commercially minded and comfortable leading from the floor