Outlet Manager

Role & responsibilities

To prepare the long-term plan of managing the restaurant

To plan and prepare the calendar for various events and festivals

To coordinate daily Front of the House and Back of the House restaurant operations

To deliver superior service and maximize customer satisfaction

To respond efficiently and accurately to customer complaints

To regularly review product quality and research new vendors

Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity

Estimate future needs for goods, kitchen utensils and cleaning products

Manage restaurants good image and suggest ways to improve it

Control operational costs and identify measures to cut waste

Create detailed reports on weekly, monthly and annual revenues and expenses

To conduct the survey of similar restaurants for continual betterment in terms of revenue

To decide the advertisement and publicity plans for promotion of restaurant

To track the ratings of the restaurant on various web portals viz Trip Advisor and to implement the measures for improving the same

To work out the rate contracts with corporate customers

To maintain the inventory of all the items of the restaurant and to report shortage or loss of the items if any

To take feedback about customer satisfaction levels and to compile the guest history regarding their preferences, special requirements etc

To comply with all health and safety regulations

Preferred candidate profile

Graduate

Good Communication Skills

Team Handling