Outlet Manager

Job Summary

Lead daily outlet operations to ensure smooth workflow, manage manpower and inventory, uphold hygiene standards, deliver excellent customer service, and maintain food quality according to company standards.

Responsibilities

Lead daily operational activities to ensure efficient outlet workflow and service delivery

Plan, schedule, and manage manpower to optimize kiosk performance and customer service

Order and control inventory from suppliers to maintain stock levels and minimize waste

Resolve customer complaints promptly to uphold high customer satisfaction

Conduct orientation and training sessions to onboard and develop new staff effectively

Enforce hygiene and cleanliness standards to comply with company and regulatory requirements

Prepare stir fry dishes and portion sauces precisely according to company recipes and standards

Perform additional operational tasks as assigned by management to support outlet success

Preferred competencies and qualifications

At least 2 to 3 years of relevant F&B managerial experience demonstrating leadership in a fast-paced environment

Diploma or Bachelor’s Degree in any field supporting managerial responsibilities

Strong leadership and communication skills to foster teamwork and effective staff management

Ability to perform effectively under pressure in a fast-paced work setting

Masters of stir fry · Lovers of WOK HEY · #customizeyourwok · #craftwok · #halalcertified ??