Outlet Manager

Role & responsibilities

• Manage daily outlet operations and ensure smooth functioning.
• Achieve sales, revenue and profitability targets.
• Lead, train and monitor outlet staff performance.
• Manage inventory, stock availability and replenishment.
• Ensure customer satisfaction, hygiene and SOP compliance.
• Implement promotions, schemes and merchandising activities.
• Monitor billing, cash handling and daily sales reports.
• Track outlet KPIs, expenses and overall performance.
• Conduct market/competitor visits and identify sales opportunities.
• Coordinate with supply chain and internal teams for smooth operations.

Preferred candidate profile

• 6+ years experience in Outlet/Retail Operations.
• FMCG / Ice Cream / QSR / F&B / Retail preferred.
• Experience in outlet sales & team management.
• Multi-outlet experience preferred.
• Strong customer handling & operational skills.